Results: 1-20 of 25

KB User's Guide - Home Tab - Dashboard

Last updated on 2023-08-09
The Dashboard allows you take a quick temp of the activity on your KB Site at a glance. From the Home Tab, you may also update your user profile by clicking on the My Profile link. You may access KB Monthly Advisory Meeting Minutes from this, ...
  • Group: KB User's Guide
  • Views this week: 44
  • Total views: 29618
ID: 2636

KB User's Guide - Users Tab - Search and Display Filters on the Existing Users Screen

Last updated on 2023-07-24
Those with permissions to the Users tab can add or edit users in your KB group. This document will show how to filter a
  • Group: KB User's Guide
  • Views this week: 35
  • Total views: 25857
ID: 127

KB User's Guide - General Info - Overview of Roles and Responsibilities

Last updated on 2024-03-05
This document outlines some of the standard roles and associated responsibilities that exist within the area of KB management and administration. Please note that these roles are intended to act as a reference only; depending on the way in which ...
  • Group: KB User's Guide
  • Views this week: 72
  • Total views: 34088
ID: 61982

KB User's Guide - Documents Tab - Overview of Fields in Document editor

Last updated on 2024-02-19
This document gives an overview of each field on the document creating/editing form. The Title, Keywords, Summary and Body fields are required.
  • Group: KB User's Guide
  • Views this week: 116
  • Total views: 128381
ID: 5238

KB Author Training - Overview

Last updated on 2023-02-28
This document contains an overview and a table of contents for the 'KB Author Training' series of documents.
  • Group: KB User's Guide
  • Views this week: 76
  • Total views: 42378
ID: 23277

KB Author Training - Title, Keywords, and Summary Fields

Last updated on 2023-10-16
This training document provides detailed information about the Title, Keywords, and Summary fields in the editor. It includes training exercises demonstrating the functionality of fields. For detailed information about other aspects of the editor, ...
  • Group: KB User's Guide
  • Views this week: 64
  • Total views: 33448
ID: 23189

2021 KnowledgeBase (KB) User Group Meeting

Last updated on 2022-08-25
Every year the KnowledgeBase team and the user community come together with industry experts to share experiences, lessons learned, and best practices. This year our collaborative events took place the week of July 26th-30th, 2021.
  • Group: KB User's Guide
  • Views this week: 47
  • Total views: 14637
ID: 112194

KB User's Guide - Documents Tab - IncludeDoc and Dynamic Web Page Content

Last updated on 2024-01-24
The KB's IncludeDoc feature is a powerful way to embed content without duplicating it. This document describes how to use the KB's IncludeDoc feature to embed KB documents, portions of a document, or external web pages into another KB document.
  • Group: KB User's Guide
  • Views this week: 57
  • Total views: 40318
ID: 14925

KB User's Guide - Topics Tab - Displaying the Meta-Description of a Topic In Search Results

Last updated on 2024-03-05
On this page, we describe how to associate a document with a topic, so that when a user selects the topic from the dropdown list on the live site, the content of that "super doc" will be displayed above the list of search results.
  • Group: KB User's Guide
  • Views this week: 45
  • Total views: 29126
ID: 6275

2020 KnowledgeBase (KB) User Group Meeting

Last updated on 2023-07-13
Please see session descriptions for our 2020 KB User Group Meeting below.
  • Group: KB User's Guide
  • Views this week: 27
  • Total views: 15952
ID: 104232

KB User's Guide - General Info - Quick Search Options

Last updated on 2023-12-04
Entering a "Quick Search" term in the Search field of your live KB site will yield a specific collection of documents. This document will detail the Quick Search Options that apply to both Internal and External sites, and Options that only apply to ...
  • Group: KB User's Guide
  • Views this week: 47
  • Total views: 29986
ID: 36726

KB User's Guide - Documents Tab - Document Style Guidelines

Last updated on 2023-03-01
This style guide lists a set of standards for design and writing of KB documents. This document defines the standards and conventions used in KB User's Guide Documents. These guidelines are provided to ensure that all documents use the same style, ...
  • Group: KB User's Guide
  • Views this week: 116
  • Total views: 59948
ID: 5304

KB User's Guide - Documents Tab - Document Information Table Live Site

Last updated on 2022-08-25
The document information table summarizes basic information about KB document data. The data is neatly organized in a table at the bottom of each document making finding and working with particular data easier.
  • Group: KB User's Guide
  • Views this week: 49
  • Total views: 12601
ID: 112060

KB Users Guide - General Info - Questions Brand New KB Admins Should Consider

Last updated on 2024-03-05
Here are a few things to consider before getting started on your new KnowledgeBase. Please consider the questions below to prepare for the identification and creation of your first topics and documents.
  • Group: KB User's Guide
  • Views this week: 74
  • Total views: 35976
ID: 52046

KB Users Guide - Settings Tab - Creating a Site Map Menu Based on Topics

Last updated on 2023-09-11
This document will show you how to create a site-map style topic navigation menu for your Live KB Site(s). This menu will display your highest-level topics, which once clicked, will direct the user to a page with links to sub-topics and their ...
  • Group: KB User's Guide
  • Views this week: 48
  • Total views: 41358
ID: 64418

2022 KnowledgeBase (KB) User Group Meeting [Campus login required]

Last updated on 2022-09-01
Our annual KB User Group Meeting will take place the week of August 1-5, 2022. We will host a week of virtual sessions spanning a range of topics related to the KB, including content strategy, accessibility, process improvements, and more.
  • Group: KB User's Guide
  • Views this week: 0
  • Total views: 2060
ID: 119485

KB User's Guide - News Tab - Viewing News Items

Last updated on 2023-10-16
This document explains how to view News items in the KB Admin Tools and on your live site(s).
  • Group: KB User's Guide
  • Views this week: 30
  • Total views: 27387
ID: 5285

KB User's Guide - Settings Tab - SEO Description for the Internal and External Sites

Last updated on 2023-06-13
When it comes to optimizing your site for optimal SERP (search engine results page) performance, the content of your internal and/ or external site's SEO (search engine optimization) description are a crucial component that users evaluate when ...
  • Group: KB User's Guide
  • Views this week: 42
  • Total views: 23827
ID: 36829

KB User's Guide - Documents Tab - Demo - Up, Previous, Next - Page Four

Last updated on 2022-07-13
This document demonstrates the use of the Up, Previous, and Next functionality. This is the fourth document in the series of four documents.
  • Group: KB User's Guide
  • Views this week: 40
  • Total views: 24329
ID: 15338

KB User's Guide - Documents Tab - Demo - Up, Previous, Next - Page One

Last updated on 2022-07-13
This document demonstrates the use of the Up, Previous, and Next functionality. This document is the first page in a series of four documents. This could serve as the Table of Contents or top most document in the document tree.
  • Group: KB User's Guide
  • Views this week: 50
  • Total views: 29269
ID: 15335
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