Results: 1-19 of 19

KB User's Guide - General Info - Topics Search on the Live Sites

Last updated on 2023-12-05
This document describes how the topic dropdown affects the search functionality on the live sites.
  • Group: KB User's Guide
  • Views this week: 34
  • Total views: 26905
ID: 15405

KB User's Guide - Documents Tab - Guide to HTML Editor Buttons (Classic Editor)

Last updated on 2022-07-20
Description of HTML editor buttons in KB Admin Tools
  • Group: KB User's Guide
  • Views this week: 34
  • Total views: 144072
ID: 14927

KB User's Guide - Documents Tab - Audiences

Last updated on 2023-06-01
Working much like a document flag or label, you may associate documents with "audiences" in your KB space. Users can then use audiences to filter for content that pertains to their role in your organization. This document will show you how to ...
  • Group: KB User's Guide
  • Views this week: 31
  • Total views: 30048
ID: 36845

2023 KnowledgeBase (KB) User Group Meeting

Last updated on 2023-08-08
Our annual KB User Group Meeting took place the week of July 31-August 4, 2023. We hosted a week of virtual sessions spanning a range of topics related to the KB, including content strategy, accessibility, process improvements, and more.
  • Group: KB User's Guide
  • Views this week: 21
  • Total views: 5030
ID: 129206

KB User's Guide - Advanced HTML - Create a list of featured links

Last updated on 2024-02-06
Add a group of links in a two column card-style layout within the flow of your document or as their own content module on a custom homepage.
  • Group: KB User's Guide
  • Views this week: 19
  • Total views: 4442
ID: 124322

KB User's Guide - Assessment Tab - Dropbox

Last updated on 2023-04-21
This document describes how KB Admins can create a dropbox for their internal users (e.g. trainees, students, etc.) to upload files to.
  • Group: KB User's Guide
  • Views this week: 25
  • Total views: 11096
ID: 6272

KB User's Guide - Topics Tab - Introduction to the Topics Tree

Last updated on 2023-04-20
This document provides an overview of the topics tree in the KB Admin Tools, which is found under the Topics tab.
  • Group: KB User's Guide
  • Views this week: 30
  • Total views: 31017
ID: 110

KB User's Guide - Documents Tab - Default Keywords

Last updated on 2023-08-17
This document explains how to create default keywords that both authors and admins can apply to each document.
  • Group: KB User's Guide
  • Views this week: 38
  • Total views: 26518
ID: 5343

KB User's Guide - Settings Tab - Searching / Sorting Options

Last updated on 2023-12-18
KB admins can customize their site's searching and sorting options to meet their user's needs. This document will walk you through each of the features and show what they look like on your live site.
  • Group: KB User's Guide
  • Views this week: 32
  • Total views: 32308
ID: 5342

KB User's Guide - Documents Tab - Future Activation

Last updated on 2023-01-17
This document explains how you can use Future Activation to set a document to be published automatically at a specific future date.
  • Group: KB User's Guide
  • Views this week: 32
  • Total views: 31569
ID: 69832

KB User's Guide - Documents Tab - How to Create Anchor Tags and Links

Last updated on 2024-02-14
If you need to link to a specific section within a document, you can do so by using an anchor and a link that points to that anchor. This document contains step-by-step instructions on how to add anchor tags and links to your documents.
  • Group: KB User's Guide
  • Views this week: 23
  • Total views: 33745
ID: 18575

PNG [Glossary]

Last updated on 2021-06-01
  • Group: KB User's Guide
  • Views this week: 15
  • Total views: 22716
ID: 58865

KB User's Guide - Documents Tab - Blogging

Last updated on 2022-06-08
Blogging functionality allows document users and readers to post comments to individual KnowledgeBase (KB) documents. Please note that blogging works *only on* internal sites/documents.
  • Group: KB User's Guide
  • Views this week: 14
  • Total views: 24827
ID: 12562

KB User's Guide - Documents Tab - TinyMCE 'To The Top' Plugin

Last updated on 2024-02-14
This document explains the 'To The Top' plugin in the TinyMCE editor.
  • Group: KB User's Guide
  • Views this week: 28
  • Total views: 1211
ID: 135308

KB User's Guide - Topics Tab - Displaying the Meta-Description of a Topic In Search Results

Last updated on 2024-03-05
On this page, we describe how to associate a document with a topic, so that when a user selects the topic from the dropdown list on the live site, the content of that "super doc" will be displayed above the list of search results.
  • Group: KB User's Guide
  • Views this week: 26
  • Total views: 29191
ID: 6275

KB User's Guide - Topics Tab - Adding, Editing, and Deleting Topics

Last updated on 2024-03-05
A user must have the Topic permissions enable to perform any of the operations in this document. This document will review how to add, edit, and delete topic entries in your KB site. It will also provide an overview of the settings available for ...
  • Group: KB User's Guide
  • Views this week: 44
  • Total views: 43781
ID: 5344

KB User’s Guide - Settings Tab - Apply a custom homepage layout

Last updated on 2024-03-05
Learn how to use a custom layout to change the look and feel of your site’s homepage.
  • Group: KB User's Guide
  • Views this week: 30
  • Total views: 4382
ID: 124321

KB User's Guide - Documents Tab - IncludeDoc and Dynamic Web Page Content

Last updated on 2024-01-24
The KB's IncludeDoc feature is a powerful way to embed content without duplicating it. This document describes how to use the KB's IncludeDoc feature to embed KB documents, portions of a document, or external web pages into another KB document.
  • Group: KB User's Guide
  • Views this week: 32
  • Total views: 40388
ID: 14925

KB User's Guide - Assessment Tab - Existing Questions

Last updated on 2023-07-13
From the Questions screen, you may manage the questions you have created. Use up to nine filters to view a precise set of questions. This document will guide you through the functionality on this screen.
  • Group: KB User's Guide
  • Views this week: 18
  • Total views: 27281
ID: 27228

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