Results: 1-20 of 24

KB User's Guide - General Info - Highlighting in the Live Sites and in the KB Admin Tools

Last updated on 2023-06-15
This document will discuss how to highlight a single document within a list of document results either in the Live Sites or in the KB Admin Tools. We will also discuss how your search terms in the in the live document can be highlighted /or have ...
  • Group: KB User's Guide
  • Views this week: 7
  • Total views: 26818
ID: 18580

KB User's Guide - Documents Tab - Batch Transfer

Last updated on 2023-07-13
This document will show you how to efficiently transfer your documents to another KB group space. Full Publish rights are required in both KB spaces to make Batch Transfers . If you do not have Admin access to both KB sites, contact us at kb-team ...
  • Group: KB User's Guide
  • Views this week: 42
  • Total views: 39619
ID: 29768

KB User's Guide - Documents Tab - Batch Access Change

Last updated on 2023-04-21
This document will show KB Admins how to efficiently update documents. The Batch Access Change options include all fields in the document editor related to document access.
  • Group: KB User's Guide
  • Views this week: 35
  • Total views: 11516
ID: 111814

KB User's Guide - Documents Tab - Using the Batch Tool Search

Last updated on 2023-04-21
This document will show KB Admins how to search for multiple documents in support of making batch changes.
  • Group: KB User's Guide
  • Views this week: 43
  • Total views: 31408
ID: 111812

KB User's Guide - Documents Tab - Batch Update

Last updated on 2021-08-05
This document will show KB Admins how to efficiently update documents. The Batch Update Tool options include all fields in the document editor not related to document access.
  • Group: KB User's Guide
  • Views this week: 44
  • Total views: 12757
ID: 111813

KB User's Guide - Settings Tab - Searching / Sorting Options

Last updated on 2023-12-18
KB admins can customize their site's searching and sorting options to meet their user's needs. This document will walk you through each of the features and show what they look like on your live site.
  • Group: KB User's Guide
  • Views this week: 28
  • Total views: 32304
ID: 5342

KB User's Guide - General Info - Subscribe to Changes

Last updated on 2023-07-24
The following explains how to receive an email notification whenever a change is made to a document.
  • Group: KB User's Guide
  • Views this week: 34
  • Total views: 26510
ID: 13761

KB User’s Guide - Settings Tab - Apply a custom homepage layout

Last updated on 2024-03-05
Learn how to use a custom layout to change the look and feel of your site’s homepage.
  • Group: KB User's Guide
  • Views this week: 29
  • Total views: 4381
ID: 124321

KB User's Guide - General Info - Quick Search Options

Last updated on 2023-12-04
Entering a "Quick Search" term in the Search field of your live KB site will yield a specific collection of documents. This document will detail the Quick Search Options that apply to both Internal and External sites, and Options that only apply to ...
  • Group: KB User's Guide
  • Views this week: 22
  • Total views: 30043
ID: 36726

KB User's Guide - Settings Tab - Google Analytics

Last updated on 2024-03-01
Tracking the use of your Knowledge Base space is important to knowing what your users are accessing and to be aware of top documents and site visitor behaviors. This document will walk you through the process of setting up the analytics within your ...
  • Group: KB User's Guide
  • Views this week: 22
  • Total views: 28491
ID: 52175

KB User's Guide - Site Pref Tab - Mobile View CSS

Last updated on 2023-06-15
The mobile view of the KnowledgeBase (KB) allows for optimized viewing on devices with smaller screens.
  • Group: KB User's Guide
  • Views this week: 24
  • Total views: 25566
ID: 18778

KB User's Guide - Stats Tab - Document Views by User

Last updated on 2023-08-21
Should there be an occasion where KB admins need to know which of their group members has viewed a document in their internal KB site, the Document Views by User function will prove most useful. This document will show you how to use the filters to ...
  • Group: KB User's Guide
  • Views this week: 14
  • Total views: 25264
ID: 22314

KB Author Training - Creating a New Document

Last updated on 2024-01-24
This document provides background information on the process of creating a new KB document. It also includes a training exercise that demonstrates the document editor's basic functionality. For detailed information about specific aspects of the ...
  • Group: KB User's Guide
  • Views this week: 33
  • Total views: 42273
ID: 23149

KB Author Training - Revisions

Last updated on 2023-10-18
This document describes the revision features of the KB document editor.
  • Group: KB User's Guide
  • Views this week: 34
  • Total views: 36760
ID: 23631

KB User's Guide - Documents Tab - Future Activation

Last updated on 2023-01-17
This document explains how you can use Future Activation to set a document to be published automatically at a specific future date.
  • Group: KB User's Guide
  • Views this week: 30
  • Total views: 31567
ID: 69832

KB User's Guide - KB Training - Watch the New Editor Training

Last updated on 2021-11-03
The KB Team held a training on the new document editor, which will eventually replace the classic editor. If you weren't able to attend, you can view the training recording here.
  • Group: KB User's Guide
  • Views this week: 12
  • Total views: 16233
ID: 104509

2021 KnowledgeBase (KB) User Group Meeting

Last updated on 2022-08-25
Every year the KnowledgeBase team and the user community come together with industry experts to share experiences, lessons learned, and best practices. This year our collaborative events took place the week of July 26th-30th, 2021.
  • Group: KB User's Guide
  • Views this week: 12
  • Total views: 14666
ID: 112194

2023 KnowledgeBase (KB) User Group Meeting

Last updated on 2023-08-08
Our annual KB User Group Meeting took place the week of July 31-August 4, 2023. We hosted a week of virtual sessions spanning a range of topics related to the KB, including content strategy, accessibility, process improvements, and more.
  • Group: KB User's Guide
  • Views this week: 20
  • Total views: 5029
ID: 129206

KB User's Guide - Documents Tab - Uploading Images and Other Attachments

Last updated on 2024-02-01
Use the Attachments function to add resource files to your document. This can be used to add not only images (e.g. .JPG, .PNG, .GIF, etc.) to your document, but other resource files as well (e.g. .PDF, .PPT, .DOC, etc.).
  • Group: KB User's Guide
  • Views this week: 42
  • Total views: 47217
ID: 5722

KB User's Guide - Settings Tab - Customize your site layout and appearance

Last updated on 2024-03-05
This document explains how the fields in the Site Layouts screen can be used to modify the look and feel of a KB site.
  • Group: KB User's Guide
  • Views this week: 24
  • Total views: 5331
ID: 123954
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