Results: 1-17 of 17

KB User's Guide - Documents Tab - Using the Campus Access Setting to Protect Content

Last updated on 2023-10-18
The Campus Access field allows individual documents to be put behind a general campus login (e.g. user is required to have valid campus login credentials) and therefore not accessible to the general public.
  • Group: KB User's Guide
  • Views this week: 85
  • Total views: 33769
ID: 43893

KB User's Guide - Documents Tab - Redirect a document via the "See also" field

Last updated on 2023-03-30
This document describes how the "See also" field can be used to create a redirect from an inactive document to point users to another active document.
  • Group: KB User's Guide
  • Views this week: 57
  • Total views: 27208
ID: 52086

KB User's Guide - Advanced HTML - Decision Tree

Last updated on 2023-08-21
This document describes how to create a decision tree that can be placed within a KB document to aid in troubleshooting or other complex decision-making scenarios.
  • Group: KB User's Guide
  • Views this week: 92
  • Total views: 41954
ID: 66704

KB User's Guide - Assessment Tab - Quiz/Survey Results

Last updated on 2023-07-24
The Results screen allows you to see which of your users has completed.
  • Group: KB User's Guide
  • Views this week: 61
  • Total views: 31123
ID: 43459

KB User's Guide - API - Site Banners

Last updated on 2024-05-10
This document provides information for the Site Banners API for the KnowledgeBase.
  • Group: KB User's Guide
  • Views this week: 77
  • Total views: 20134
ID: 86187

KB User's Guide - Documents Tab - Overview of Fields in Document editor

Last updated on 2024-02-19
This document gives an overview of each field on the document creating/editing form. The Title, Keywords, Summary and Body fields are required.
  • Group: KB User's Guide
  • Views this week: 366
  • Total views: 128636
ID: 5238

KB User's Guide - Documents Tab - Find & Replace Text

Last updated on 2023-09-11
The KB Find & Replace feature is a Full Text Find and Replace. This document explains to Groups Space Admins exactly how to find and replace text items, words or phrases in multiple KB documents.
  • Group: KB User's Guide
  • Views this week: 88
  • Total views: 32506
ID: 5247

KB User's Guide - Settings Tab - Google Analytics

Last updated on 2024-03-01
Tracking the use of your Knowledge Base space is important to knowing what your users are accessing and to be aware of top documents and site visitor behaviors. This document will walk you through the process of setting up the analytics within your ...
  • Group: KB User's Guide
  • Views this week: 96
  • Total views: 28464
ID: 52175

KB User’s Guide - Settings Tab - Apply a custom homepage layout

Last updated on 2024-03-05
Learn how to use a custom layout to change the look and feel of your site’s homepage.
  • Group: KB User's Guide
  • Views this week: 117
  • Total views: 4345
ID: 124321

KB User's Guide - Documents Tab - IncludeDoc and Dynamic Web Page Content

Last updated on 2024-01-24
The KB's IncludeDoc feature is a powerful way to embed content without duplicating it. This document describes how to use the KB's IncludeDoc feature to embed KB documents, portions of a document, or external web pages into another KB document.
  • Group: KB User's Guide
  • Views this week: 86
  • Total views: 40347
ID: 14925

KB User's Guide - General Info - Quick Search Options

Last updated on 2023-12-04
Entering a "Quick Search" term in the Search field of your live KB site will yield a specific collection of documents. This document will detail the Quick Search Options that apply to both Internal and External sites, and Options that only apply to ...
  • Group: KB User's Guide
  • Views this week: 73
  • Total views: 30012
ID: 36726

2023 KnowledgeBase (KB) User Group Meeting

Last updated on 2023-08-08
Our annual KB User Group Meeting took place the week of July 31-August 4, 2023. We hosted a week of virtual sessions spanning a range of topics related to the KB, including content strategy, accessibility, process improvements, and more.
  • Group: KB User's Guide
  • Views this week: 114
  • Total views: 5001
ID: 129206

KB User's Guide - General Info - Live Search Results Screen and Its Features

Last updated on 2023-12-05
After performing a Search, a Search Results table appears on your screen. The Search Results table is properly marked for accessibility. This document will discuss what happens when a search is performed, the features that appear on the results ...
  • Group: KB User's Guide
  • Views this week: 110
  • Total views: 36913
ID: 15404

KB User's Guide - Settings Tab - SEO Description for the Internal and External Sites

Last updated on 2023-06-13
When it comes to optimizing your site for optimal SERP (search engine results page) performance, the content of your internal and/ or external site's SEO (search engine optimization) description are a crucial component that users evaluate when ...
  • Group: KB User's Guide
  • Views this week: 55
  • Total views: 23840
ID: 36829

KB User's Guide - API - Accessing the Private API

Last updated on 2024-04-12
This document explains how to obtain and API token and connect to the KB's Private API layer following the provisioning of your OAuth account.
  • Group: KB User's Guide
  • Views this week: 65
  • Total views: 18810
ID: 93968

KB User's Guide - Documents Tab - Import & Export

Last updated on 2024-02-14
The Import & Export function allows you Export active content available to your group as HTML and XML. You may also import XML content into your KB. This document will show you how to do this. To access this tool, log into the KB Admin Tools, then ...
  • Group: KB User's Guide
  • Views this week: 74
  • Total views: 32074
ID: 5249

KB User's Guide - News Tab - News Creating/ Editing Form Fields

Last updated on 2023-06-01
This document details the fields in the news article Creating/Editing form.Upon clicking the Submit button, form validation will make sure that the necessary and properly formatted information needed to successfully complete the News item was ...
  • Group: KB User's Guide
  • Views this week: 88
  • Total views: 33503
ID: 5270

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