Results: 1-20 of 23

KB Users Guide - General Info - Questions Brand New KB Admins Should Consider

Last updated on 2024-03-05
Here are a few things to consider before getting started on your new KnowledgeBase. Please consider the questions below to prepare for the identification and creation of your first topics and documents.
  • Group: KB User's Guide
  • Views this week: 21
  • Total views: 36031
ID: 52046

KB User's Guide - Assessment Tab - Quiz/Survey Results

Last updated on 2023-07-24
The Results screen allows you to see which of your users has completed.
  • Group: KB User's Guide
  • Views this week: 29
  • Total views: 31159
ID: 43459

KB User's Guide - Assessment Tab - Quiz/Survey Results: Deleting Results

Last updated on 2023-05-12
Those creating quizzes or surveys can test on the live sites before releasing them to customers. Follow the steps below to delete results that do not pertain to your quiz or survey results set.
  • Group: KB User's Guide
  • Views this week: 17
  • Total views: 24799
ID: 64155

KnowledgeBase (KB) Training

Last updated on 2021-11-03
This document is the first in a series of documents teaching people how to use the KnowledgeBase.
  • Group: KB User's Guide
  • Views this week: 64
  • Total views: 24541
ID: 15354

KB User's Guide - Advanced HTML - Decision Tree

Last updated on 2023-08-21
This document describes how to create a decision tree that can be placed within a KB document to aid in troubleshooting or other complex decision-making scenarios.
  • Group: KB User's Guide
  • Views this week: 19
  • Total views: 41980
ID: 66704

KB User's Guide - Assessment Tab - Dropbox

Last updated on 2023-04-21
This document describes how KB Admins can create a dropbox for their internal users (e.g. trainees, students, etc.) to upload files to.
  • Group: KB User's Guide
  • Views this week: 25
  • Total views: 11096
ID: 6272

KB User's Guide - Documents Tab - Batch Transfer

Last updated on 2023-07-13
This document will show you how to efficiently transfer your documents to another KB group space. Full Publish rights are required in both KB spaces to make Batch Transfers . If you do not have Admin access to both KB sites, contact us at kb-team ...
  • Group: KB User's Guide
  • Views this week: 48
  • Total views: 39625
ID: 29768

KB User's Guide - General Info - Topics Search on the Live Sites

Last updated on 2023-12-05
This document describes how the topic dropdown affects the search functionality on the live sites.
  • Group: KB User's Guide
  • Views this week: 34
  • Total views: 26905
ID: 15405

KB User's Guide - Documents Tab - Future Activation

Last updated on 2023-01-17
This document explains how you can use Future Activation to set a document to be published automatically at a specific future date.
  • Group: KB User's Guide
  • Views this week: 33
  • Total views: 31570
ID: 69832

KB User's Guide - Documents Tab - Overview of Fields in Document editor

Last updated on 2024-02-19
This document gives an overview of each field on the document creating/editing form. The Title, Keywords, Summary and Body fields are required.
  • Group: KB User's Guide
  • Views this week: 50
  • Total views: 128695
ID: 5238

2023 KnowledgeBase (KB) User Group Meeting

Last updated on 2023-08-08
Our annual KB User Group Meeting took place the week of July 31-August 4, 2023. We hosted a week of virtual sessions spanning a range of topics related to the KB, including content strategy, accessibility, process improvements, and more.
  • Group: KB User's Guide
  • Views this week: 21
  • Total views: 5030
ID: 129206

KB User's Guide - Contact the KB Team

Last updated on 2023-07-13
The KnowledgeBase (KB) team's standard support hours are Monday-Friday 9:00 a.m. to 5:00 p.m..
  • Group: KB User's Guide
  • Views this week: 11
  • Total views: 10455
ID: 113672

KB Author Training - Creating a New Document

Last updated on 2024-01-24
This document provides background information on the process of creating a new KB document. It also includes a training exercise that demonstrates the document editor's basic functionality. For detailed information about specific aspects of the ...
  • Group: KB User's Guide
  • Views this week: 43
  • Total views: 42283
ID: 23149

KB User's Guide - Documents Tab - Define and Apply Document Headers and Footers

Last updated on 2023-08-07
The PageHeader and PageFooter features allow authors to apply predefined headers and footers to their documents using a simple drop-down menu. Users with publish rights can also define new headers and footers or edit existing options using these ...
  • Group: KB User's Guide
  • Views this week: 33
  • Total views: 29872
ID: 24015

KB User's Guide - Documents Tab - Demo - Up, Previous, Next - Page One

Last updated on 2022-07-13
This document demonstrates the use of the Up, Previous, and Next functionality. This document is the first page in a series of four documents. This could serve as the Table of Contents or top most document in the document tree.
  • Group: KB User's Guide
  • Views this week: 31
  • Total views: 29337
ID: 15335

KB User's Guide - Documents Tab - Requesting a Document From Another Group

Last updated on 2023-10-02
In the KB, you can have documents that are owned and maintained by other groups shared with your own group, making it possible for your users to easily access that existing content without recreating it for your group. This page describes how to ...
  • Group: KB User's Guide
  • Views this week: 39
  • Total views: 30279
ID: 43054

KB User's Guide - Migrating from Confluence Wiki to the KB

Last updated on 2023-05-25
This document provides an overview for migrating away from the Atlassian Confluence Wiki to the KB.
  • Group: KB User's Guide
  • Views this week: 33
  • Total views: 4534
ID: 123849

KB User's Guide - Settings Tab - Managing Group Relationships

Last updated on 2023-06-01
The Group Relations link allows KB group administrators to manage key relationships with other KB spaces. This includes automated sharing with the Unified KB, sharing with individual spaces, inheriting internal KB access, and trusting activation ...
  • Group: KB User's Guide
  • Views this week: 51
  • Total views: 32385
ID: 5797

KB User's Guide - Settings Tab - Google Analytics

Last updated on 2024-03-01
Tracking the use of your Knowledge Base space is important to knowing what your users are accessing and to be aware of top documents and site visitor behaviors. This document will walk you through the process of setting up the analytics within your ...
  • Group: KB User's Guide
  • Views this week: 25
  • Total views: 28494
ID: 52175

KB User's Guide - Assessment Tab - New Question

Last updated on 2023-12-12
This document will show you how to create a new Question for use with the Assessment Module.
  • Group: KB User's Guide
  • Views this week: 32
  • Total views: 30649
ID: 43456
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