Results: 1-20 of 20

KB User's Guide - General Info - Subscribe to Changes

Last updated on 2023-07-24
The following explains how to receive an email notification whenever a change is made to a document.
  • Group: KB User's Guide
  • Views this week: 42
  • Total views: 26442
ID: 13761

KB User's Guide - General Info - XML (RSS) Display Options

Last updated on 2023-08-11
The KB offers RSS feed options for your KB site. RSS is a format for delivering regularly changing web content. Some KB groups publish and frequently updateinformation: documents, news, blog entries and so on. The RSS feed benefits those who want ...
  • Group: KB User's Guide
  • Views this week: 63
  • Total views: 39602
ID: 15136

KB User's Guide - API - Accessing the Private API

Last updated on 2024-04-12
This document explains how to obtain and API token and connect to the KB's Private API layer following the provisioning of your OAuth account.
  • Group: KB User's Guide
  • Views this week: 52
  • Total views: 18797
ID: 93968

KB User's Guide - Stats Tab - Document Views by User

Last updated on 2023-08-21
Should there be an occasion where KB admins need to know which of their group members has viewed a document in their internal KB site, the Document Views by User function will prove most useful. This document will show you how to use the filters to ...
  • Group: KB User's Guide
  • Views this week: 29
  • Total views: 25235
ID: 22314

Knowledgebase User's Guide - Sensitive and Restricted Data Policy

Last updated on 2023-08-25
The following document outlines the Knowledgebase policy regarding sensitive, restricted, and internally protected data.
  • Group: KB User's Guide
  • Views this week: 39
  • Total views: 2549
ID: 127184

KB User's Guide - Settings Tab - Notification Settings: Configure the Email Listener

Last updated on 2023-06-01
Admins may create an optional/ additional button on their live site(s) that will send feedback directly to their ITSM. Once admins determine the workflow of an incident pushed out to their ITSM tool from the KB, they are ready to set up the Email ...
  • Group: KB User's Guide
  • Views this week: 50
  • Total views: 21162
ID: 36927

KB User's Guide - Users Tab - Adding a User

Last updated on 2024-03-05
This document explains how to add a user to your KB and grant them permissions consistent with your workflow. In the spirit of Best Practices, KB Admins control permissions to their KB Site. However, please be mindful that any user with the Users ...
  • Group: KB User's Guide
  • Views this week: 86
  • Total views: 46890
ID: 5338

KB User's Guide - Documents Tab - Reviewing Expiring Documents

Last updated on 2023-04-25
This document explains how to track expiring documents and ensure that they are reviewed prior to expiration.
  • Group: KB User's Guide
  • Views this week: 42
  • Total views: 11685
ID: 12072

KB User's Guide - Documents Tab - Define and Apply Document Headers and Footers

Last updated on 2023-08-07
The PageHeader and PageFooter features allow authors to apply predefined headers and footers to their documents using a simple drop-down menu. Users with publish rights can also define new headers and footers or edit existing options using these ...
  • Group: KB User's Guide
  • Views this week: 57
  • Total views: 29809
ID: 24015

KB User's Guide - Settings Tab - Google Analytics

Last updated on 2024-03-01
Tracking the use of your Knowledge Base space is important to knowing what your users are accessing and to be aware of top documents and site visitor behaviors. This document will walk you through the process of setting up the analytics within your ...
  • Group: KB User's Guide
  • Views this week: 63
  • Total views: 28427
ID: 52175

KB User's Guide - Documents Tab - IncludeDoc and Dynamic Web Page Content

Last updated on 2024-01-24
The KB's IncludeDoc feature is a powerful way to embed content without duplicating it. This document describes how to use the KB's IncludeDoc feature to embed KB documents, portions of a document, or external web pages into another KB document.
  • Group: KB User's Guide
  • Views this week: 57
  • Total views: 40318
ID: 14925

KB User's Guide - Settings Tab - Notification Settings

Last updated on 2024-03-25
The Notification link in the Settings tab allows you to control who receives feedback on your site's documents. To access, click on the Notifications link on the left navigation bar.
  • Group: KB User's Guide
  • Views this week: 69
  • Total views: 30760
ID: 6279

KB User's Guide - Documents Tab - Overview of Fields in Document editor

Last updated on 2024-02-19
This document gives an overview of each field on the document creating/editing form. The Title, Keywords, Summary and Body fields are required.
  • Group: KB User's Guide
  • Views this week: 116
  • Total views: 128381
ID: 5238

KB User's Guide - Documents Tab - Requesting a Document From Another Group

Last updated on 2023-10-02
In the KB, you can have documents that are owned and maintained by other groups shared with your own group, making it possible for your users to easily access that existing content without recreating it for your group. This page describes how to ...
  • Group: KB User's Guide
  • Views this week: 40
  • Total views: 30214
ID: 43054

KB User’s Guide - Settings Tab - Apply a custom homepage layout

Last updated on 2024-03-05
Learn how to use a custom layout to change the look and feel of your site’s homepage.
  • Group: KB User's Guide
  • Views this week: 65
  • Total views: 4292
ID: 124321

KB User's Guide - Assessment Tab - Dropbox

Last updated on 2023-04-21
This document describes how KB Admins can create a dropbox for their internal users (e.g. trainees, students, etc.) to upload files to.
  • Group: KB User's Guide
  • Views this week: 39
  • Total views: 11045
ID: 6272

KB User's Guide - Documents Tab - Minor vs Major Document Changes

Last updated on 2023-10-12
When publishing a change to an existing KB document, the change will be marked as either "major" or "minor". This document describes how this designation is determined, as well as the effects of publishing a major change.
  • Group: KB User's Guide
  • Views this week: 45
  • Total views: 13240
ID: 109513

KB User's Guide - Users Tab - Search and Display Filters on the Existing Users Screen

Last updated on 2023-07-24
Those with permissions to the Users tab can add or edit users in your KB group. This document will show how to filter a
  • Group: KB User's Guide
  • Views this week: 35
  • Total views: 25857
ID: 127

KB User's Guide - Assessment Tab - Existing Questions

Last updated on 2023-07-13
From the Questions screen, you may manage the questions you have created. Use up to nine filters to view a precise set of questions. This document will guide you through the functionality on this screen.
  • Group: KB User's Guide
  • Views this week: 33
  • Total views: 27234
ID: 27228

KB User's Guide - Topics Tab - Introduction to the Topics Tree

Last updated on 2023-04-20
This document provides an overview of the topics tree in the KB Admin Tools, which is found under the Topics tab.
  • Group: KB User's Guide
  • Views this week: 55
  • Total views: 30951
ID: 110

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