Results: 1-20 of 30

KB User's Guide - Explanation of User Types and Access Levels

Last updated on 2021-12-17
This document provides a broad overview of the different types of live site users in the KB, their access level, and how it relates to what content they can see.
  • Group: KB User's Guide
  • Views this week: 81
  • Total views: 30074
ID: 36826

KB User's Guide - Documents Tab - Find & Replace Text

Last updated on 2023-09-11
The KB Find & Replace feature is a Full Text Find and Replace. This document explains to Groups Space Admins exactly how to find and replace text items, words or phrases in multiple KB documents.
  • Group: KB User's Guide
  • Views this week: 89
  • Total views: 32507
ID: 5247

KB User's Guide - Documents Tab - How to Create and Publish a Document

Last updated on 2024-01-24
This document explains how to create a new document using the KB Admin Tools.
  • Group: KB User's Guide
  • Views this week: 152
  • Total views: 52087
ID: 5235

KB User's Guide - Documents Tab - Attachment Search

Last updated on 2022-06-09
In addition to searching for document keywords and text, the KB's search engine allows users to search for text within certain types of file attachments.
  • Group: KB User's Guide
  • Views this week: 47
  • Total views: 24136
ID: 27227

KB User's Guide - Documents Tab - Image Guidelines

Last updated on 2023-07-25
This document explains guidelines for images included in your KB documents, including standards for formatting, sizing, and displaying as well as recommended naming conventions.
  • Group: KB User's Guide
  • Views this week: 175
  • Total views: 46959
ID: 4643

KB User's Guide - Advanced HTML - Creating Collapsing and Expanding Panels

Last updated on 2024-01-24
This document describes how to add expandable/collapsible panels to a KB document. These panels provide a useful way to organize longer-form content, especially in situations where the reader may only need to read sections that apply to them.
  • Group: KB User's Guide
  • Views this week: 120
  • Total views: 29531
ID: 73277

KB Users Guide - Documents Tab - Content Restriction Tags

Last updated on 2024-01-10
This document explains how to use the KB content restriction functions to prevent portions of a document from appearing on certain sites.
  • Group: KB User's Guide
  • Views this week: 69
  • Total views: 8674
ID: 114268

KB User's Guide - Settings Tab - Searching / Sorting Options

Last updated on 2023-12-18
KB admins can customize their site's searching and sorting options to meet their user's needs. This document will walk you through each of the features and show what they look like on your live site.
  • Group: KB User's Guide
  • Views this week: 96
  • Total views: 32268
ID: 5342

KB User's Guide - General Info - Live Search Results Screen and Its Features

Last updated on 2023-12-05
After performing a Search, a Search Results table appears on your screen. The Search Results table is properly marked for accessibility. This document will discuss what happens when a search is performed, the features that appear on the results ...
  • Group: KB User's Guide
  • Views this week: 110
  • Total views: 36913
ID: 15404

KB User's Guide - Settings Tab - Site Footers

Last updated on 2023-09-19
This document explains how you can customize the footer that displays on your internal and external live sites from the Settings tab.
  • Group: KB User's Guide
  • Views this week: 66
  • Total views: 2107
ID: 131542

KB User's Guide - General Info - XML (RSS) Display Options

Last updated on 2023-08-11
The KB offers RSS feed options for your KB site. RSS is a format for delivering regularly changing web content. Some KB groups publish and frequently updateinformation: documents, news, blog entries and so on. The RSS feed benefits those who want ...
  • Group: KB User's Guide
  • Views this week: 86
  • Total views: 39626
ID: 15136

KB User's Guide - Documents Tab - Identifying Broken Hyperlinks on your KB documents

Last updated on 2023-08-08
KB Admins may identify broken hyperlinks external to the KB . Occasionally, links external to the KB have been updated and subsequently broken since KB document activation. We will show you how to identify broken links in your KB document.
  • Group: KB User's Guide
  • Views this week: 121
  • Total views: 34297
ID: 15406

KB User's Guide - Documents Tab - Pasting from Microsoft Office or Google Docs

Last updated on 2023-06-30
This document explains considerations for pasting content from Microsoft Office or Google Docs into the KB.
  • Group: KB User's Guide
  • Views this week: 53
  • Total views: 29456
ID: 21357

KB User's Guide - Documents Tab - LinkTopic

Last updated on 2023-06-01
The Link Topic function provides an easy way to link a user to a topic-filtered search, where the link text will be automatically updated to display the current topic name. This document will show you how to use this function to add a topic link to ...
  • Group: KB User's Guide
  • Views this week: 60
  • Total views: 28445
ID: 15194

KB User's Guide - Documents Tab - Using the IncludeDoc Feature to Restrict Content

Last updated on 2021-06-01
This document will show you how to create a document that is restricted to a subset of your internal users. We will then show you how to embed the document with restricted content into a "container" document which is intended for general consumption.
  • Group: KB User's Guide
  • Views this week: 71
  • Total views: 27984
ID: 5236

KB Author Training - Body Field - Using the TinyMCE Editor

Last updated on 2023-08-17
This training document provides detailed information about the KB's editor, TinyMCE. It also includes training exercises that demonstrate how to switch between the main What-You-See-Is-What-You-Get (WYSIWYG) editing mode and the secondary source ...
  • Group: KB User's Guide
  • Views this week: 121
  • Total views: 37620
ID: 23349

KB User's Guide - Documents Tab - Document Style Guidelines

Last updated on 2023-03-01
This style guide lists a set of standards for design and writing of KB documents. This document defines the standards and conventions used in KB User's Guide Documents. These guidelines are provided to ensure that all documents use the same style, ...
  • Group: KB User's Guide
  • Views this week: 191
  • Total views: 60025
ID: 5304

KB User's Guide - Documents Tab - Guide to HTML Editor Buttons (Classic Editor)

Last updated on 2022-07-20
Description of HTML editor buttons in KB Admin Tools
  • Group: KB User's Guide
  • Views this week: 98
  • Total views: 144027
ID: 14927

KB User's Guide - General Info - How to Create Accessible Documents

Last updated on 2023-08-25
This documents will go over several of the different methods and standards used to make written documentation as accessible as possible.
  • Group: KB User's Guide
  • Views this week: 87
  • Total views: 11305
ID: 112389

KB User's Guide - Settings Tab - Notification Settings: Configure the Email Listener

Last updated on 2023-06-01
Admins may create an optional/ additional button on their live site(s) that will send feedback directly to their ITSM. Once admins determine the workflow of an incident pushed out to their ITSM tool from the KB, they are ready to set up the Email ...
  • Group: KB User's Guide
  • Views this week: 71
  • Total views: 21183
ID: 36927
1  2  Next

Not finding what you are looking for? Suggest a new document be created.

UW-Madison Unified KnowledgeBase (predicted 193 matches)