Results: 1-20 of 21

KB User's Guide - Explanation of User Types and Access Levels

Last updated on 2021-12-17
This document provides a broad overview of the different types of live site users in the KB, their access level, and how it relates to what content they can see.
  • Group: KB User's Guide
  • Views this week: 83
  • Total views: 30076
ID: 36826

KB User's Guide - Documents Tab - Using the Campus Access Setting to Protect Content

Last updated on 2023-10-18
The Campus Access field allows individual documents to be put behind a general campus login (e.g. user is required to have valid campus login credentials) and therefore not accessible to the general public.
  • Group: KB User's Guide
  • Views this week: 88
  • Total views: 33772
ID: 43893

KB User's Guide - Understanding Access to Documents

Last updated on 2024-03-25
The purpose of this document is to outline the many ways in which a document can be made available to certain (or all) audiences within the Knowledgebase (KB) system. There are several options that require specific setup and settings to make ...
  • Group: KB User's Guide
  • Views this week: 81
  • Total views: 945
ID: 135986

KB User's Guide - Users Tab - User Lacks Permissions or Cannot Log Into KB Admin Tools

Last updated on 2022-03-08
This document describes what to do if a user reports that they are not getting the correct level of access when they are logged into the KB Admin Tools, or if they report that they are being redirected to the external KB after logging in.
  • Group: KB Process
  • Views this week: 44
  • Total views: 5896
ID: 106850

KB User's Guide - Users Tab - Group Authorization

Last updated on 2023-05-16
This document describes how to create User Group Authorization rules in order to grant a select group automated read access to either your Live internal KB site or read and write access to a specific KB documents.
  • Group: KB User's Guide
  • Views this week: 112
  • Total views: 30460
ID: 22116

KB User's Guide - API - Accessing the Private API

Last updated on 2024-04-12
This document explains how to obtain and API token and connect to the KB's Private API layer following the provisioning of your OAuth account.
  • Group: KB User's Guide
  • Views this week: 68
  • Total views: 18813
ID: 93968

KB User's Guide - Users Tab - User Access Groups and Limited Access Groups

Last updated on 2024-03-05
This document describes how to set up and use User Access Groups and Limited Access Groups.
  • Group: KB User's Guide
  • Views this week: 107
  • Total views: 37714
ID: 6691

KB User's Guide - Documents Tab - Overview of Fields in Document editor

Last updated on 2024-02-19
This document gives an overview of each field on the document creating/editing form. The Title, Keywords, Summary and Body fields are required.
  • Group: KB User's Guide
  • Views this week: 375
  • Total views: 128645
ID: 5238

KB User's Guide - General Info - Embedding KB Content in Another Website

Last updated on 2023-07-24
This document explains the use case and approach for embedding KB content into an external (i.e. non-KB) website or web-based application that your organization manages.
  • Group: KB User's Guide
  • Views this week: 51
  • Total views: 20486
ID: 81509

KB User's Guide - Documents Tab - Embedding user specific content in KB documents (HTML editor only)

Last updated on 2022-05-25
This feature allows authors to embed, in one document, content meant for specific individual users (e.g. allows a block of text to be visible only to a specified user who is a fully authorized internal user). When the activated document is rendered ...
  • Group: KB User's Guide
  • Views this week: 49
  • Total views: 25228
ID: 20307

KB User's Guide - Stats Tab - Docs by Helpfulness Link and Scores

Last updated on 2023-08-21
This document describes how to view helpfulness score logs in the KB Admin Tools, as well as how to reset/purge these scores for documents on your KB site
  • Group: KB User's Guide
  • Views this week: 85
  • Total views: 27804
ID: 24410

KB User's Guide - General Info - Internal and External Live Sites

Last updated on 2023-11-20
This document will discuss the differences in the appearance of live KnowledgeBase sites.
  • Group: KB User's Guide
  • Views this week: 59
  • Total views: 26578
ID: 22400

KB User's Guide - General Info - Topics Search on the Live Sites

Last updated on 2023-12-05
This document describes how the topic dropdown affects the search functionality on the live sites.
  • Group: KB User's Guide
  • Views this week: 60
  • Total views: 26866
ID: 15405

TinyMCE Editor Transition - Frequently Asked Questions (FAQ)

Last updated on 2023-10-18
The KB Admin Tools is transitioning away from the Classic editor to the TinyMCE editor. This document outlines common questions about the transition and timeline.
  • Group: KB User's Guide
  • Views this week: 85
  • Total views: 6298
ID: 121909

KB User's Guide - Topics - The Batch Topic Assignment Tool

Last updated on 2023-08-11
This feature allows users to apply or remove individual topics from a set documents, without affecting any other current topic assignments. You may search for a set of documents based on keywords in various fields in the document. Additionally, the ...
  • Group: KB User's Guide
  • Views this week: 74
  • Total views: 65782
ID: 22118

KB User's Guide - Documents Tab - Review Mode Button Descriptions

Last updated on 2024-05-15
This document will describe the buttons found when looking at a Document in Review Mode.
  • Group: KB User's Guide
  • Views this week: 89
  • Total views: 23537
ID: 19000

Knowledgebase User's Guide - Sensitive and Restricted Data Policy

Last updated on 2023-08-25
The following document outlines the Knowledgebase policy regarding sensitive, restricted, and internally protected data.
  • Group: KB User's Guide
  • Views this week: 60
  • Total views: 2570
ID: 127184

KB User's Guide - Users Tab - Remove User from the System

Last updated on 2023-08-24
This document explains the behavior of the Remove User from the System button on the Users tab in the KB Admin Tools.
  • Group: KB User's Guide
  • Views this week: 58
  • Total views: 24819
ID: 15207

KB User's Guide - Documents Tab - Batch Transfer

Last updated on 2023-07-13
This document will show you how to efficiently transfer your documents to another KB group space. Full Publish rights are required in both KB spaces to make Batch Transfers . If you do not have Admin access to both KB sites, contact us at kb-team ...
  • Group: KB User's Guide
  • Views this week: 118
  • Total views: 39571
ID: 29768

KB User's Guide - Settings Tab - Managing Group Relationships

Last updated on 2023-06-01
The Group Relations link allows KB group administrators to manage key relationships with other KB spaces. This includes automated sharing with the Unified KB, sharing with individual spaces, inheriting internal KB access, and trusting activation ...
  • Group: KB User's Guide
  • Views this week: 96
  • Total views: 32328
ID: 5797
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