Blackboard - troubleshooting

How to eliminate common problems accessing a Blackboard site.

If you are encountering errors while trying to access content in Blackboard, these are troubleshooting steps to take:

  1. Clear your cache

    As people use websites, their browser saves pieces of information from those websites on their device. This helps the website load more quickly and provides a good user experience. However, this can lead to "cache buildup" and eventually cause errors. Here is a site with instructions on how to clear your cache on any major browser.

  2. Close all tabs of your browser and quit the browser

    If you are running many tabs, especially logged in to Blackboard from separate tabs, this can be difficult for a browser to handle. Please note that simply exiting the browser completely is not sufficient, as when you reopen the browser, even after a restart, most browsers intentionally save your tabs to reopen them. Close all tabs and exit the browser for this to be a useful troubleshooting step.

  3. Restart your computer

Keywords:blackboard, access, error, cache, unable, unable to access, clear cache, clearing cache, doesn't load, can't load,   Doc ID:115557
Owner:Charity C.Group:University of Illinois College of Medicine
Created:2022-01-09 07:58 CDTUpdated:2022-01-10 11:25 CDT
Sites:University of Illinois College of Medicine
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