Blackboard - troubleshooting
How to eliminate common problems accessing a Blackboard site.
If you are encountering errors while trying to access content in Blackboard, these are troubleshooting steps to take:
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Clear your cache
As people use websites, their browser saves pieces of information from those websites on their device. This helps the website load more quickly and provides a good user experience. However, this can lead to "cache buildup" and eventually cause errors. Here is a site with instructions on how to clear your cache on any major browser.
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Close all tabs of your browser and quit the browser
If you are running many tabs, especially logged in to Blackboard from separate tabs, this can be difficult for a browser to handle. Please note that simply exiting the browser completely is not sufficient, as when you reopen the browser, even after a restart, most browsers intentionally save your tabs to reopen them. Close all tabs and exit the browser for this to be a useful troubleshooting step.
- Chrome: computer, Android, or iOS
- Safari:
- Firefox:
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Restart your computer