Endpoint Services, Adobe Acrobat Licensing Application Serial Number Error

Using Munki to resolve a known Adobe Acrobat DC licensing error.


Munki Mac Endpoint Management

Affected Customers

University of Illinois IT Pros leveraging Technology Services Endpoint Service Munki Mac Endpoint Management

General Information

With the February 2020 expiration of the Webstore device license for pre-2019 Adobe applications, some Mac users have begun seeing the following message when launching Adobe Acrobat DC:

Adobe Licensing Application Serial Number Error

Clicking 'OK' (the only available option) results in Acrobat DC quitting.


Adobe technical support has provided a resolution, which the EPS team has packaged for deployment via Multi-Tenant Munki.

For questions or assistance deploying the fix, contact the EPS team.

Contact the EPS team