Email, Massmail, General Information & Troubleshooting

I am not receiving the University Massmail messages.

Massmail is maintained by Web Services in Public Affairs and is designed to provide timely electronic distribution of official information through administrative channels on campus. 

These messages are primarily reserved for: 

  1. time-sensitive, critical campus announcements that need to reach a broad segment of campus, and 
  2. campus safety and emergency messages.

Most Massmails will begin with "MASSMAIL - " in the subject line. The only exceptions to this rule are those emails that are sent by Public Safety relating to security.


Q: Who receives Massmail? 

A: Massmails target specific audiences that are defined by the Division of Management Information. Massmails can target any or all of the audiences depending on the nature of the message. For more information about the audiences, please see Massmail Data Details.


Q: Can I remove myself from the Massmail mailing list? 

A: No. By enrolling as a student and/or taking a job with the University, you inherently agree to accept unsolicited communications from academic advisors, administration, and/or professional supervisors. This includes Massmail.


Q: I need to look something up in a Massmail I accidentally deleted. Can I have another copy sent to me? 

A: Review previous Massmail mailings in the Massmail Archive.


Q: Why am I not receiving Massmail messages?

A: As a general rule, all University of Illinois employees are included in the Massmail as long as they have a valid email. However, if you are a retiree who works on campus you might not receive emails.

*If you are NOT receiving Massmails and you think you should please fill out our Massmail Contact Us form.


Q: Why am I receiving duplicate/double Massmails?

If you have changed your NetID, your old and new emails will be on the list to receive massmails. The duplicate emails will continue from massmail services until they update their databases, which happens 10 business days after the start of the Semester.