Ticketing System Change - 2020

Summer and Fall 2020 - EngrIT is changing to a new ticketing system. This article documents customer-facing information and updates.

Engineering IT Shared Services is moving to a new support ticketing system on July 28th, 2020.
The ticketing system is a campus and system-wide application.

This article contains information about customer impacts and any updates they might notice as the ticketing system is further developed by the campus-wide project.

What will change:

What does not change: