Zoom, Live Transcription

Learn how to use Zoom's built-in Otter.ai live transcription tool to add real time subtitles or transcriptions to your Zoom Meeting or Webinar.

Overview: Live captioning within Zoom Meetings and Webinars come in two options:

  1. Subtitles: these are captions that appear at the bottom of the Zoom window
  2. Live Transcript: full meeting audio converted to transcripts in real time.  These are time stamped and tagged with who was speaking.


Client requirements:

Starting the Live transcription feature has been confirmed to work with the following Zoom clients:

  • Zoom Desktop Applications for Windows and macOS version 5.0.2 and higher
  • Zoom Mobile Applications for iOS and Android version 5.0.2 and higher
  • Note: Live transcriptions cannot be started using the web client (browser) regardless of type or the Linux Desktop Application.
  • Viewing the Live transcription feature has been confirmed to work with the following Zoom clients:

  • Zoom Desktop Applications for Windows and macOS version 5.0.2 and higher
  • Zoom Mobile Applications for iOS and Android version 5.0.2 and higher
  • Web browser
  • Zoom Room
  • Note: Live transcriptions cannot be viewed using Chrome OS or the Linux Desktop Application.

  • Limitations:

  • Only the host of a meeting can initiate live transcriptions. If you are scheduling a meeting that you will not be present for, you should designate an alternative host when creating the meeting. The "alternative host" will become the "host" if you are not in the meeting and be able to initiate live captioning. Instructions on "alternative hosts" can be found in this support article.
  • Live Transcription is only supported in English.
  • Accuracy depends upon: background noise, speaker's clarity, speaker's volume, etc.
  • Live Transcription not supported in breakout rooms.
  • Live transcription is not sufficient to meet an accommodation request where a student has a documented disability with DRES for live captioning. 

  • Enabling within Zoom Meeting using the Zoom Desktop application

    1. Click the Live Transcript button in the bottom of your Zoom meeting window
    2. Select Enable Auto-Transcription
      In the pop-up from the Live Transcript button, navigate to the button labeled "Enable Auto-Transcription" to turn it on.
       

      Note: to disable auto-transcription, just click the Live Transcript button once again, and select, Disable Auto-Transcription.
      In the pop-up from the Live Transcript button, navigate to the button that says "Disable Auto-Transcription" to turn it off

    Enabling live transcriptions within Zoom Meeting using the Zoom mobile application

    Note:  The following steps and images are for iOS.

    1. In the Zoom meeting click the More button located in the in meeting control bar.
    2. Select, Enable Live Transcripts

    "Enable Live Transcripts" is the third option under the More button.

    In Meeting Controls

    Displaying Live Transcripts in the Zoom Desktop App


    The Live Transcription's carat menu includes three options: Hide Subtitle, View Full Transcript, and Subtitle Settings.

    Saving the Full Transcript


    When viewing the Full Transcript as described above, a Save Transcript button will be available.

    Note: Users will only be able to Save Transcript if the host has enabled Save Captions within their illinois.zoom.us settings page.


    Displaying Subtitles in the Zoom Desktop App


    The Live Transcript's carat button opens a three choice menu. "Show Subtitle" is the first of the three.


    The Live Transcription's carat menu includes three options: Hide Subtitle, Close Full Transcript, and Subtitle Settings.

    Editing Subtitle settings in the Zoom Desktop App

    To change the subtitles font size please follow the steps below.


    The Live Transcription's carat menu includes three options: Hide Subtitle, Close Full Transcript, and Subtitle Settings.

    Zoom Desktop Application Accessibility Settings tab.

    Viewing the full Transcript in the Mobile App


    View Full Transcript setting in mobile application

    Sample view of full transcript on mobile application.