Endpoint Backup, CrashPlan, Escalation

How should questions and problems regarding CrashPlan be escalated?

Currently customers are encouraged to email problems to webstore@illinois.edu for automatic ticket creation within TDX. 

Please include the word 'CRASHPLAN' in the subject.
If a pre-existing ticket needs to be escalated, use the following:

  • Group: UIUC-TechServices-CrashPlan
  • Assigned to Webstore