SANDI - Cubex Support

How to get support when there are issues with items not transferring from Cubex to SANDI

1. If results are not getting to SANDI check with Cubex. (There would be nothing in SANDI to check at this point.)

Ensure the proper NetID was used to submit the request. Failures should generate an email to Pharmacy staff.
This should be very rare but if the network or portions of the network are down results will not transfer. Check with IT, it@vetmed.illinois.edu

2. If Cubex support sees errors or feels something needs to be investigated on the SANDI side, please notify his@vetmed.illinois.edu. We will then investigate.