Technology Services at Illinois, TeamDynamix Application Changelog

Overview

TeamDynamix is the University of Illinois System application for customer support (requests), Project Portfolio Management, and more.

Technology Services, TeamDynamix Application Changelog

This page contains information about changes to the TeamDynamix platform.

Upcoming Events

Past Events

August 6, 2022
- TeamDynamix will release version 11.5
  - To see the full list of changes, visit the TeamDynamix version 11.5 release notes.
  - Key changes are outlined in a message to UIUC Tech Help Center Technicians.

June 29, 2022
- Sandbox refresh
  - TeamDynamix will refresh sandbox instances. Any information will be lost as a result of the refresh. Please document your setup so you can recreate your sandbox instance.

June 8, 2022
- TDX-Teams Integration
  - The TDX integration for Teams is intended for TeamDynamix TDNext users. Its searches happen within the context of the user who is logged in, and require you to have access as a technician, student tech, etc.
  - Once you've pinned the TDX app, click on it when you're composing a message to start a search. You can search TDX for any of the following work items:
    - Tickets
    - Assets
    - Configuration Items (CIs)
    - Articles
    - Services
    - Projects
    - Issues
    - Risks
    - Project Tasks

May 4, 2022
- The U of I Main ticketing application will enable a feature that will allow those in the CC field of an email to be added as a contact to a ticket.
  - This feature must be enabled by TDX Ticketing Application Admins for each ticketing application.
  - Only individuals with a person-record in TDX will be added
    - i.e. an @illinois, @uillinois, @uis, or @uic email address can be added. xyz@gmail, or other third-party email addresses without a person-record will not be added as contacts.
  - The feature does not work with email addresses listed in the BCC field.

December 12, 2021

"Voicemail" added as an option in the 'Created Via' menu when creating a request.
Screenshot of new voicemail option

November 12, 2021
- - TeamDynamix upgrade from 11.3 to 11.4
    - Site Search in the UIUC Tech Help Center is being improved to provide more accurate results.
    - Ability to configure automatic closure of resolved tickets within a ticketing application.
    - Ability to copy Services from sandbox to production.
    - Transition to TDX’s new email service:
      - Ability to define a different send-from email address at a ticketing application level.
      - Ticketing application admins can convert to newer non-IMAP OAuth configurations, allowing for closer to real-time email processing

November 5, 2021
- The production environment will be replicated to sandbox on Nov. 5 at 4:30 pm. Any work done only in the sandbox to date will be lost.

July 7, 2021
- TeamDynamix does not allow for in-line responses to tickets via email. Notification templates will be updated to include a "--Please reply above this line--" edit to better guide customer responses. A message will be sent to all technicians to explain this change.
June 19, 2021
- Platform Enhancements
  1. Email Service Improvements
    1. The TeamDynamix email service will now include continuous monitoring, non-IMAP options, reply detection, and failure handling. Do you want to reach email continuously? Do you need to migrate off IMAP? The system will use the current email service until you opt-in to the new service.
  2. New API Endpoints
    1. New API endpoints are being added to help you build integrations
- Project Portfolio Management Enhancements
  1. Project Request UX Improvements
    1. With these improvements, submitting project requests is much easier and cleaner. You can make each project request type as simple or complex as you need.
  2. Resource and Capacity Planning Improvements
    1. Additional options will be available for managing resources and schedules including named resource forecasts on project requests, the ability to staff one person into multiple roles, and assigning resources to projects after the end date.
  3. Protected Custom Attributes for Issues and Risks
    1. You will be able to store sensitive information on issues and risks in a more secure way using Protected Custom Attributes.
- Service Management Enhancements
  1. Multiple Custom Attribute Dependencies
    1. In 11.3, you will be able to reuse child custom attributes with different parents by defining an attribute dependency and applying it to your forms. Your existing attribute dependencies will be automatically converted and applied.
  2. Service Offerings
    1. TeamDynamix will now include the ability to define a Service Offering as a component of a Service in your catalog, in alignment with the ITIL model.
  3. Location and Room Custom Attributes
    1. New 'Location' and 'Room' custom attribute types will allow administrators to define custom attributes that reference the Location and Room databases.
May 18, 2021
- Bomgar Remote Support Integration
May 6, 2021
- The following units will implement the TDX Ticketing Application
  - AVP Business Systems
  - OBFS BSS Operational Support
  - OBFS - ICS Urbana
April 22, 2021
- The following units will implement the TeamDynamix Ticketing Application joining the U of I - Main group (used by Technology Services, AITS, and other units)
  - System Office - OBFS Strategic Procurement
  - UIUC - Purchasing Office
April 15, 2021
- Gies College of Business implemented the TeamDynamix Ticking Application (Business-only)
April 8, 2021
- Carle College of Medicine implemented the TeamDynamix Ticketing Application (U of I - Main)
March 25, 2021
- Prairie Research Institute implemented the TeamDynamix Ticketing Application (U of I Main)
February 25, 2021
- Technology Services and AITS implement the TeamDynamix Ticketing Application (U of I - Main)
Summer 2020
- Grainger College of Engineering and College of Education implement the TeamDynamix Ticketing Application as part of a proof-of-concept.

Contact and Support:

For general support please contact the TeamDynamix Support Team.