This page can help address some common issues with the Adobe Creative Cloud application.
Administrator privileges will be needed to perform the fixes detailed on this page. If you do not have admin privileges, contact IT@VetMed.
You will also need to be able to see hidden files:
Open a File Explorer window
Click on the View tab at the top
Click to the checkbox for Hidden items
Open a Finder window
Press Command + Shift + . (period/full stop).
You can click to expand the contents of the page below:
Apps tab is missing
The apps tab may not be visible if the update feature has been disabled, after applying updates to the Adobe Creative Cloud Desktop Application or any other Adobe Creative Cloud application. Since the tab is missing you cannot manage your Adobe apps from the Creative Cloud Desktop app. The missing tab may also prevent fonts from syncing.
If the Apps tab is not visible in your Adobe Creative Cloud Desktop Application, you can restore it by following this process. First, make sure you can see all the hidden files and directories.
These files may be hidden on your computer. To navigate to a hidden folder, open the Finder application. Press Command + Shift + G to open a file search dialog and enter, for example, “~/Library/”. Finder opens the hidden folder.
Browse to this location,
Edit XML and set the value to true
Restart the computer
No configs folder?
Sometimes the Configs does not get built. In that case, the instructions below should help. Admin privileges required.
Go through the steps in order and don't skip.
This prevents problems with Acrobat if there is an older version installed on the computer:
Download and run the Acrobat Cleaner Tool. Follow this link and choose AcroCleaner from the left side menu.
Restart the computer.
Sign out of the Creative Cloud Desktop App.
Quit the Creative Cloud Desktop App.
Download the appropriate Creative Cloud desktop package with Acrobat to reset the software CC Desktop software, and re-install the Acrobat application on the computer.