Browsers, Clearing Cache and Cookies
This document explains where to find instructions on how to clear cache and cookies in your web browser.
NOTE: If you are having trouble with the Illinois App, please see this article: Illinois App, Troubleshooting
Desktop Web Browsers
| Browser | Windows Document Link | macOS Document Link |
|---|---|---|
 Google Chrome |
Chrome (Win) - Clearing Cache and Cookies | Chrome (Mac) - Clearing Cache and Cookies |
 Firefox |
Firefox 57+ (Win) - Clearing Cache and Cookies | Firefox 21+ (Mac) - Clearing Cache and Cookies |
 Safari |
Safari (Win) - Clearing Cache and Cookies | Safari 10.0.1+ (Mac) - Clearing Cache and Cookies |
 Internet Explorer 9, 10, & 11 |
Internet Explorer 9, 10, and 11 (Win) - Clearing Cache and Cookies | None |
 Microsoft Edge |
Edge (Win) - Clearing Cache and Cookies | None |
 Opera |
Opera (Win) - Clearing Cache and Cookies | Opera 28.0 (Mac) - Clearing Cache and Cookies |
 New Microsoft Edge |
New Edge (Win 10, 8, 7, MacOS) - Clearing Cache and Cookies | New Edge (Win 10, 8, 7, MacOS) - Clearing Cache and Cookies |
Mobile Web Browsers
| Operating System | Document Link |
|---|---|
 Android |
Android (Jellybean) - Clearing Cache and Cookies on Google Chrome |
 iOS |
iOS - Clearing Cache and Cookies |
 webOS |
HP webOS 2.x - Clearing Cache and Cookies |
 Windows Phone |
Internet Explorer (Windows Phone) - Clearing Cache and Cookies |
Legacy Versions
Windows
| Browser | Document Link |
|---|---|
 Internet Explorer 6 |
Internet Explorer 6 (Win) - Clearing Cache and Cookies |
 Internet Explorer 7 |
Internet Explorer 7 (Win) - Clearing Cache and Cookies |
Internet Explorer 8 |
Internet Explorer 8 (Win) - Clearing Cache and Cookies |
 Firefox 3.5 |
Firefox 3.5 (Win) - Clearing Cache and Cookies |
MacOS
| Browser | Document Link |
|---|---|
 Firefox 3.5 - 20 |
Firefox 3.5 - 20 (Mac) - Clearing Cache and Cookies |
Opera 10.50 |
Opera 10.50+ (Mac) - Clearing Cache and Cookies |
 Safari 5 |
Safari 5 (Mac) - Clearing Cache and Cookies |
Safari 5.1 - 7.9 |
[Link for document 30233 is unavailable at this time] |
Safari 8.0 |
Safari 8.0 - 10.0 (Mac) - Clearing Cache and Cookies |