Browsers, Clearing Cache and Cookies

This document explains where to find instructions on how to clear cache and cookies in your web browser.


NOTE: If you are having trouble with the Illinois App, please see this article: Illinois App, Troubleshooting


Desktop Web Browsers

BrowserWindows Document LinkmacOS Document Link
Google Chrome
Google Chrome
Chrome (Win) - Clearing Cache and CookiesChrome (Mac) - Clearing Cache and Cookies
Firefox
Firefox
Firefox 57+ (Win) - Clearing Cache and CookiesFirefox 21+ (Mac) - Clearing Cache and Cookies
Safari
Safari
Safari (Win) - Clearing Cache and CookiesSafari 10.0.1+ (Mac) - Clearing Cache and Cookies
Internet Explorer 9, 10, & 11
Internet Explorer 9, 10, & 11
Internet Explorer 9, 10 and 11 (Win) - Clearing Cache and CookiesNone
Microsoft Edge
Microsoft Edge
Edge (Win) - Clearing Cache and CookiesNone
Opera
Opera
Opera (Win) - Clearing Cache and CookiesOpera 28.0 (Mac) - Clearing Cache and Cookies
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New Microsoft Edge
New Edge (Win 10, 8, 7, MacOS) - Clearing Cache and CookiesNew Edge (Win 10, 8, 7, MacOS) - Clearing Cache and Cookies

Mobile Web Browsers

Operating SystemDocument Link
Android Icon
Android
Android (Jellybean) - Clearing Cache and Cookies on Google Chrome
iOS Icon
iOS
iOS - Clearing Cache and Cookies
webOS Icon
webOS
HP webOS 2.x - Clearing Cache and Cookies
Windows Phone Icon
Windows Phone
Internet Explorer (Windows Phone) - Clearing Cache and Cookies

Legacy Versions