Canvas Catalog, Learner Frequently Asked Questions

This article answers frequently asked questions by learners in the Canvas Catalog platform.

How do I get help with Canvas?

Please see Canvas’ Student Guide for info on how to get help from:

Can I earn transcripted credit from the University of Illinois from courses in Canvas?

No, but many courses offer continuing education credits, as well as certificates of completion.

How do I enroll in a Catalog course?

Please see Instructure’s guide on how to enroll.

I can’t log into my course or I can’t access my account. What can I do?

If this is your first time logging in, please check to make sure you have completed your registration.
If you’ve logged in before, try resetting your password.
If you’re still having problems, chat with a Canvas support expert.

Where can I access my certificate of completion?

If your course or program includes a certificate, you can view and download the certificate when you have completed the course or program. Certificates are issued automatically upon completion and can be viewed at any time.
Note: When you complete a course or program with a certificate, a link to the certificate will also be emailed to you.
On the Canvas Catalog Dashboard, click the Completed tab.
To view the certificate in your web browser, click the View link. To download the certificate, click the Download link.

Who should I contact if there is a problem with course fee payment or if I need a refund?

For refunds, check with the offering unit.
For course payment issues, please contact the Canvas Catalog support team at canvascatalog@illinois.edu.