Skype for Business, Changes to Phone Number, Activation, Create, Lync Type, or Calling Policy

How do I make changes to my Lync phone number? Who can change my calling policy in Lync? Why didn't I get activated on Lync? I should have more than campus dialing on Lync.

Requests for changes to Skype for Business phone numbers, activation, status, Skype for Business service type, or calling policy should be directed to a local telecom department manager. No Skype for Business account changes, creates, or deletions can be made without a Service Request from the Telecom Unit Coordinator (TUC) via Pinnacle. Every department unit has at least one TUC but could also have more than one. For groups with multiple TUCs any one will work.


There are two main levels of Skype for Business (also called Unified Communications) service. 

1. Enterprise Voice: This allows for Skype to Skype connections, but also outside phone dialing, and Unified Messaging Voicemail. Instant messaging is enabled on this service. 

There are levels of dialing policies based on local, toll, long-distance, international, etc. based on previous dialing plans. For more information on the dialing policies, please view UC Help: Dialing Terms of Service and NCOS Codes .

2. Skype-to-Skype: This service only allows for internal Skype for Business phone calls. There will be no dialing pad or way to call off-campus numbers. This service does not include a campus phone number or voicemail. Instant messaging is enabled on this service. 




Keywords:Lync, Activation, Changes, policy, telecom, skype for business   Doc ID:34147
Owner:Lync M.Group:University of Illinois Technology Services
Created:2013-10-04 13:27 CDTUpdated:2016-12-19 16:53 CDT
Sites:University of Illinois Technology Services
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