Skype for Business, Changes to Phone Number, Activation, Create, Lync Type, or Calling Policy

How do I make changes to my Lync phone number? Who can change my calling policy in Lync? Why didn't I get activated on Lync? I should have more than campus dialing on Lync.

Requests for changes to Skype for Business phone numbers, activation, status, Skype for Business service type, or calling policy should be directed to a local Pinnacle Department Managers (formerly known as Telecom Unit Coordinators or TUCs). No Skype for Business account changes, creates, or deletions can be made without a Service Request from a Pinnacle Department Manager via Pinnacle. Every campus unit has at least one PDM, but could also have more than one.

For more information about how to find your Pinnacle Department Manager, visit this KB article with additional information: Pinnacle, Service Requests and finding your department manager .

The Pinnacle Department Managers makes decisions on which personnel get Lync accounts and also which personnel get certain calling privileges.

There are two main levels of Skype for Business (also called Unified Communications) service. 


1. Enterprise Voice: This allows for Skype to Skype connections, but also outside phone dialing, and Unified Messaging Voicemail. Instant messaging is enabled on this service. 

There are levels of dialing policies based on local, toll, long-distance, international, etc. based on previous dialing plans. For more information on the dialing policies, please view KB Article 49533 .

2. Skype-to-Skype: This service only allows for internal Skype for Business phone calls. There will be no dialing pad or way to call off-campus numbers. This service does not include a campus phone number or voicemail. Instant messaging is enabled on this service. 




Keywords:Lync, Activation, Changes, policy, telecom, skype for business   Doc ID:34147
Owner:Lync M.Group:University of Illinois Technology Services
Created:2013-10-04 13:27 CDTUpdated:2017-09-27 13:12 CDT
Sites:University of Illinois Technology Services
Feedback:  0   1