How do I make changes to my Skype for Business phone number? Who can change my calling policy in Skype for Business? Why didn't I get activated on Skype for Business? I should have more than campus dialing on Skype for Business.
Requests for changes to Skype for Business phone numbers, activation, status, Skype for Business service type, or calling policy should be directed to a local Pinnacle Department Managers (formerly known as Telecom Unit Coordinators or TUCs). No Skype for Business account changes, creates, or deletions can be made without a Service Request from a Pinnacle Department Manager via Pinnacle. Every campus unit has at least one PDM, but could also have more than one.
The Pinnacle Department Managers makes decisions on which personnel get Lync accounts and also which personnel get certain calling privileges.
There are two main levels of Skype for Business (also called Unified Communications) service.