Skype for Business, How to reset the PIN

On this page you can find information on how to reset Skype for Business PINs for both person and role-based accounts

There are two types of PINs used by Skype for Business accounts, the voicemail PIN and the Conferencing/IP phone PIN. The steps and locations to set them are listed below.

Conference Call and IP Phone PIN

  1. Go to
  2. Click on the "Sign In" link under the Personal Identification Number (PIN) section
  3. Enter the person or role-based account's user name in the form "uofi\username"
  4. Enter the password for the account and click the Sign In button
  5. On the next screen, click the "Reset your PIN" link
  6. Type the desired PIN number, type it again to confirm it, and then click the OK button

Voicemail PIN

  1. Log into Outlook Web Access at as yourself or the role-based account you wish to manage
    • If your mailbox has been moved to Office 365, you will receive a message directing you to the following website: . Please login with your netid and password and see the directions below titled "Voicemail PIN - Office 365".
  2. Click on "options" in the top right-hand corner
  3. Go to "see all options"
  4. Click on "Phone" in the left-hand column
  5. Click on "Reset my Voicemail"
  6. Set a new pin
Lync voicemail PIN

Voicemail PIN - Office 365

Login to
1. Click the gear icon in the upper right corner
2. In the "Search all settings" text box, type "PIN"
3. Click "Reset pin" from the results

4. In the middle pane, click "Reset my voice mail PIN"

If you are not able to log in to a role-based account or don't know the password for that account, please contact your local IT Pro. They can manage the password for these role-based accounts.

Keywords:Role-based role based PIN reset Lync Skype for Business   Doc ID:34165
Owner:Lync M.Group:University of Illinois Technology Services
Created:2013-10-04 13:27 CDTUpdated:2018-11-20 16:13 CDT
Sites:University of Illinois Technology Services
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