Skype for Business, How to reset the PIN

On this page you can find information on how to reset Skype for Business PINs for both person and role-based accounts

There are two types of PINs used by Skype for Business accounts, the voicemail PIN and the Conferencing/IP phone PIN. The steps and locations to set them are listed below.

Conference Call and IP Phone PIN

  1. Go to
  2. Click on the "Sign In" link under the Personal Identification Number (PIN) section
  3. Enter the person or role-based account's user name in the form "uofi\username"
  4. Enter the password for the account and click the Sign In button
  5. On the next screen, click the "Reset your PIN" link
  6. Type the desired PIN number, type it again to confirm it, and then click the OK button

Voicemail PIN

Login to

1. Click the gear icon in the upper right corner
2. In the "Search all settings" text box, type "PIN"
3. Click "Reset pin" from the results

4. In the middle pane, click "Reset my voice mail PIN"

If you are not able to log in to a role-based account or don't know the password for that account, please contact your local IT Pro. They can manage the password for these role-based accounts.

Keywords:Role-based role based PIN reset Lync Skype for Business   Doc ID:34165
Owner:Lync M.Group:University of Illinois Technology Services
Created:2013-10-04 12:27 CSTUpdated:2019-12-02 14:07 CST
Sites:University of Illinois Technology Services
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