Banner - Error - FRM-93652: The Runtime Process has Terminated Abnormally

User is not able to log into Banner as they repeatedly receive the error: FRM-93652: The runtime process has terminated abnormally.

Problem: User logs into Banner via EAS. User successfully starts Java Plugin and VPD campus form appears. 

User then gets error message: cannot get into Banner, gets to starting banner administrative forms, then it sets there until they get the error:FRM-93652: The runtime process has terminated abnormally. 

The problem happens on any browser platform and any Java Plugin Version. 

Steps to reproduce the error: 
1. Log into Banner. 
2. When Campus/VPD form appears, user clicks X Block (close form) button on top tool bar. 
3. Error message will appear. 

Steps to correct the error: 
1. Log into Banner. 
2. When Campus/VPD form appears, DO NOT CLOSE the form. 
3. Select the appropriate campus to complete log in. 

There are a few users in Banner that are allowed to work on multiple Virtual Private Databases (VPDs) related to each campus. When users log into Banner, they are presented with an Oracle form that allows them to select a campus (VPD). 

Users that have been using Banner for a long period of time were trained in the past to click the X Block button (large black X / close button) on the form as their default is already set (highlighted campus row on form). In the past, users were given access using their default campus/VPD and were not required to select a campus as it was assumed that their default was selected. 

After the Banner upgrade to 8.4, users logging into Banner who then close the campus/VPD form will receive the error:
FRM-93652: The runtime process has terminated abnormally

Because the steps are repeatable and users were trained in this manner, it will appear that the problem persists with each computer they attempt to log to Banner. Users must SELECT a campus by clicking on the appropriate campus and the Banner login will complete successfully. 

DO NOT click X Block (close form) button to bypass the campus/VPD form.



Keywords:AITS Banner error FRM-93652 The Runtime Process Terminated Abnormally   Doc ID:35938
Owner:John C.Group:University of Illinois System
Created:2013-12-10 14:21 CSTUpdated:2016-06-09 08:27 CST
Sites:University of Illinois System
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