Service Level Agreement - SLA

What is a SLA?

The Service Level Agreement documents AITS’ commitment to providing high quality IT desktop, server support, and custom services. It is to be used as a reference guide for AITS clients.

 A generic SLA can be found at the following address:

https://www.aits.uillinois.edu/common/pages/DisplayFile.aspx?itemId=306317




Keywords:AITS, SLA   Doc ID:41526
Owner:Karen G.Group:University of Illinois System
Created:2014-06-30 15:54 CDTUpdated:2016-04-29 10:41 CDT
Sites:University of Illinois System
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