VPN, CISCO AnyConnect, Failed to load preferences error message

When attempting to open the VPN client, the following error messages may result: "Failed to load preferences," or "The VPN client failed to launch the client user interface application."

It appears that there may be corrupt preference files.  If there is more than one user account on the computer, it is suggested to remove the files for each user account. 

Since there are hidden files you will need to follow the instructions in Section A, then proceed to instructions in Section B below.

Section A

Windows 10 - Instructions to reach hidden files.

1) Access the Control Panel
2) Type "folder" into the search bar and select "File Explorer Options"
3) Then, click on the View tab at the top of the window
4) Under Advanced Settings, locate "Hidden files and folders..."
5) Then, click on "Show hidden files, folders, and drives"
5) Click on OK
6) Hidden files will now be shown when performing searches in Windows Explorer

Windows 8 - Instructions to reach hidden files.

1)  Access the Control Panel
2)  Type "folder" into the search bar and select Show hidden files and folders
3)  Then, click on the View tab at the top of the window
4)  Under Advanced Settings, locate "Hidden files and folders..."
5)  Click on OK
6)  Hidden files will now be shown when performing searches in Windows Explorer

Windows 7 - Instructions to reach hidden files.

1)  Open Folder Options by clicking the Start button, Clicking Control Panel, clicking Appearance and Personalization, and then clicking Folder Options.
2)  Click the View tab
3)  Under Advanced Settings, click Show hidden files and folders, and then click OK

Section B

Windows 7 & 8

1)  Go to: C:\ProgramData\Cisco\CiscoAnyConnect Secure Mobility Client\Profile
2)  Delete all the files in this folder
3)  Go to: C:\Users\Username\AppData\Local\Cisco\Cisco AnyConnect Secure Mobility Client
4)  Delete preferences.xml
5)  Right click the Cisco icon in system tray and quit Cisco AnyConnect
6)  L
aunch the VPN after deleting everything, put vpn.cites.illinois.edu in the server window and use your NetID and password to log in via the Split Tunnel profile". If you are planning to use Library resources you will need to use "tunnel all".




Keywords:VPN CISCO AnyConnect failed to load preferences client user interface application   Doc ID:47207
Owner:Debbie F.Group:University of Illinois Technology Services
Created:2015-02-15 16:40 CSTUpdated:2016-12-19 15:54 CST
Sites:University of Illinois Technology Services
Feedback:  23   10