Skype for Business E911 Location Use Cases

This page provides information on E911 with Skype for Business Enterprise Voice software client (aka Lync).

warning E911 Service is available with Skype for Business Enterprise Voice

Events such as network or power outages may prevent Skype for Business Enterprise Voice from working. In these situations, users should use a cell phone, landline phone, or campus e-phone.

E911 Location General Info

Location information should be transmitted to emergency services if you are connected to the campus wired or wireless network AND using a supported Skype for Business client or IP Phone. 

Smart phones will route 911 calls through your mobile phone provider.  Location information depends on your phone's ability to track and send its location.

Making a 911 call where your location is unknown to the system will result in your call being routed to an Emergency Call Relay Center (ECRC) and you will be asked to provide your location.

E911 Location Use Cases Matrix

Below is a matrix of the E911 Use Cases; the rows are broken down by how the Skype for Business Enterprise Voice software component is being used, while the columns are broken down by connection.

yesYes, this device and connection method will support E911 location information.
warningWith this device and connection method, 911 calls will be routed, but most likely without location information.
noNo, this device and connection method will not support E911.
N/AThis combination of device and connection method are not applicable.

  Campus Wired Campus Wireless Off Campus Not on VPN Off Campus on VPN Campus Cat 3 Connection
IP Phone yes
N/A
warning
warning
warning
IP Phone (USB) yes
N/A
warning
warning
warning
Windows yes
yes
warning
warning
warning
Mac yes yes warning
warning
warning
Other OS no
no
no
no
no
Smartphones N/A N/A N/A N/A N/A
Thin Clients no
no
no
no
no
Remote Desktop warning warning warning warning warning
Remote Connection no
no
no
no
no

See Also:




Keywords:UC at Illinois, e911, Lync, skype for business   Doc ID:47512
Owner:Lync M.Group:University of Illinois Technology Services
Created:2015-02-23 17:08 CDTUpdated:2017-04-12 16:54 CDT
Sites:University of Illinois Technology Services
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