Skype for Business, E911 Location Use Cases
This page provides information on E911 with Skype for Business Enterprise Voice software client (aka Lync).
E911 Service is available with Skype for Business Enterprise Voice
Events such as network or power outages may prevent Skype for Business Enterprise Voice from working. In these situations, users should use a cell phone, landline phone, or campus e-phone.
Location information should be transmitted to emergency services if you are connected to the campus wired or wireless network AND using a supported Skype for Business client or IP Phone.
Smart phones will route 911 calls through your mobile phone provider. Location information depends on your phone's ability to track and send its location.
Making a 911 call where your location is unknown to the system will result in your call being routed to an Emergency Call Relay Center (ECRC) and you will be asked to provide your location.
Below is a matrix of the E911 Use Cases; the rows are broken down by
how the Skype for Business Enterprise Voice software component is being used, while the columns are
broken down by connection.
Yes, this device and connection method will support E911 location information.
With this device and connection method, 911 calls will be routed, but most likely without location information.
No, this device and connection method will not support E911.
This combination of device and connection method are not applicable.
|Campus Wired||Campus Wireless||Off Campus Not on VPN||Off Campus on VPN||Campus Cat 3 Connection|
|IP Phone (USB)|