Office 365, Email, Exchange, Mobile Devices with Exchange

How do I setup my Exchange email on my mobile device?

There are various options for connecting your mobile device to your Exchange account. The most prominent are the built-in mail clients that generally use Exchange Active-Sync and the Outlook mobile apps (Outlook for Android or Outlook for iOS). Android and iOS devices can install the Outlook mobile apps from your device's app store. Active-Sync compatible devices include Android, iPhone, iPod Touch, iPad, Windows Mobile, and some Palm, Sony, Motorola, Nokia, and Symbian phones. In addition, Blackberry devices with Blackberry OS 10 and newer operating systems are compatible with Active-Sync. 

Microsoft has provided a useful, interactive page to help set-up Office apps and email on mobile devices which can be found here.

General settings are included below:

While each device tends to vary, it all starts with adding the account. You have to either be on a wireless network or be willing to use mobile data during setup.

Once you get to your device’s ‘add Exchange account’, use these settings if they ask for them (your device might not):

NOTE: There is a limit of 10 active sync devices per mailbox on Exchange. These device partnerships can be managed in the Outlook web client: > settings > search for "mobile devices" .


Settings -> Accounts -> Add account-> Microsoft Exchange or Active Sync

FYI: Some Android clients do warn you of all the possible ActiveSync policy features that are available when setting up an ActiveSync account. We do not enable any of these features other than allowing you to remotely wipe your own device through Outlook Web Access (OWA). For more information about Remote Wipe and Admin Access, please see solution 62869: Email, Exchange, Mobile Device Remote Wipe and Admin Access


Settings -> Mail -> Accounts

May also be under Settings > Mail > Passwords & Accounts

Tap Add Account, then select your email provider (Microsoft Exchange)

After entering your email address, you will be given the option to 'Configure Manually' or 'Sign In'. Choose the 'Sign In' option to be taken to the Illinois login page. You will need to verify using 2FA (Two Factor Authentication) if enrolled.

If setting up via IMAP (email only) and not Active-Sync

If your mobile phone is neither Active-Sync compatible nor a Blackberry, you may be able to receive your email through IMAP if your phone has an IMAP-compatible email client. (However, IMAP doesn't provide calendar information; you'll need to use the web interface to check your calendar.)

Use these settings to connect with IMAP:

To learn more about IMAP see article IMAP Access to Exchange.

 Not officially supported

While Active-Sync and IMAP are available to Exchange users, the variety of smartphones and mobile devices in use means that the Technology Services Support Team (and likely other departments' support teams) cannot promise your individual device will be Exchange-compatible.