Office 365, Email, Exchange, Forwarding Exchange Email to Another Account

This page includes instructions, as well as warnings, about forwarding your Exchange email messages to a different email account.

Note about faculty/staff:

Current staff and graduate students that are classified as staff are not permitted to forward email outside of the university system. For more information please see: Privacy & Cybersecurity, Faculty and Staff Email Auto-forwarding Retirement FAQ.

Problems that might result from forwarding your email

Technology Services does not recommend forwarding your University Exchange email to another account. If you choose to forward your email, please be aware that you may encounter the following problems:

  • You may not receive all forwarded mail at the desired account. Due to how the University’s Spam Control and email relay routing systems work, messages redirected out of Exchange may incorrectly be blocked as spam. Users who decide to forward their email should check their University Exchange account frequently to avoid missing messages.
  • You risk violating FERPA and other regulations. These laws protect student information or other confidential information from being disclosed to a third-party, which includes companies that provide email services.
  • Your other account might be subject to Freedom of Information Act (FOIA) requests. University business records stored in a private email account may render the entire account subject to FOIA requests for searches for relevant documents.
  • You may not receive voice mail. The campus Unified Communications system relies on functionality within your Exchange account to deliver voice mail.
  • Technology Services cannot support problems that ensue from forwarding your email. Due to how email traffic flows into and out of the campus Exchange system, redirecting your email will result in your email being delivered to two separate locations. Official University correspondence and email from any other Exchange user will be delivered to your official University email account (Exchange) regardless of your forward setting. You are solely responsible for any consequences resulting from this change.

Exception: Graduates and retirees

All graduates after Dec 2012 are eligible for lifetime forwarding from their Illinois email account. For more information on your email account and leaving the university, see Identity Management, Leaving Campus for Graduating Students.

Retirees from the University will maintain use of their Exchange mailbox, but will need to access it via the Outlook website or on a mobile device. For more information on retirement, see Identity Management, Leaving Campus for Faculty and Staff.

How to move your email from Exchange

Forwarding your email is a 2-stage process. It is very important that you follow both steps so that all mail goes where intended.

Part 1: Forward your email from Exchange 

  1. Log in to your Exchange account with your NetID and Active Directory password at
  2. Click the Gear icon at the top right.
  3. Type "Inbox Rules" in the Search Outlook settings box.
  4. Click "Inbox Rules"
  5. Select Add new rule
  6. Name the rule something descriptive. Example: Redirect All to Personal Email
  7. Under the sentence Add a condition use the drop-down to select [Apply to all messages].
  8. Under the sentence Add an action: text, use the drop-down to select Redirect to...
    1. Note: if you would like a copy of all mail to be kept in your Exchange mailbox, select Forward to... instead.


  9. In the next text box, type the email address of the account you would like your emails to go to. Make sure the address is entered correctly so that you don't send your email to an invalid address. NOTE: If you are redirecting email to your university Google Apps account, you must put!
  10. Click Save.

Part 2: Update your email address in the Electronic Directory Editor

In addition to redirecting your email in Exchange, you will also need to set your new email address in the Illinois Directory.

  1. Open the web page
  2. Log in using your NetID and NetID password.
  3. Scroll down to the Email field.
  4. Enter your new email address. Again, if you are redirecting to your Google Apps account you will enter your
  5. Scroll to the very bottom and click on Apply – you should get the message that "The field email has changed."
  6. Click on the LOGOUT button.

KeywordsExchange, Email, Accounts, forwarding, FOIA, in-box rule inbox 365 forward redirect online outlook   Doc ID47608
OwnerOffice 3.GroupUniversity of Illinois Technology Services
Created2015-02-25 16:12:49Updated2022-08-18 10:24:15
SitesUniversity of Illinois Technology Services
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