RightFax, Fax Services

This page contains information about the RightFax service, which allows faculty, staff, and professional students to send and receive faxes electronically.

Centrex numbers can no longer be migrated to RightFax.

NOTE: When logging into RightFax, your User ID now requires your AD domain such as uofi\ or ad\ infront of your NetID/sAMAccountName.  

For example: uofi\cites-telephony or ad\dianeo

NOTE: RightFax is not supported for the transmission or receipt of sensitive data such as credit card numbers, SSNs, medical records, etc. For more information regarding sensitive data, see

https://security.illinois.edu/sensitive-data

About Technology Services RightFax

Technology Services RightFax is a server-based fax solution for creating, sending, receiving, and managing faxes directly from a customer’s desktop computer. To access, customers log into the RightFax Web Client.

RightFax offers many benefits for customers and management:

  • Allows customers to fax directly from their workstation
  • Incoming faxes can be delivered even while the customer’s workstation is turned off, without the worry of lost faxes due to paper outages or paper jams that might occur with a standalone fax machine
  • Incoming faxes are sent to the recipient’s RightFax account or designated email account, which may be more private than a fax machine used by several people
  • Incoming faxes can be handled electronically, potentially reducing paper use
  • Outgoing faxes can be sent to distribution lists created by the RightFax customer
  • Optical Character Recognition (OCR) can be used for incoming faxes
  • The monthly recurring charges for a RightFax account are less expensive than the monthly recurring charges for a campus land line (Centrex)


NOTE: Due to the storage limitations of the campus server, all RightFax faxes stored in any RightFax folder will be automatically purged after thirty (30) calendar days. To prevent loss of data, all RightFax customers should take steps to save elsewhere any fax information that may be needed for longer than thirty days.

RightFax Account Types

RightFax is available to faculty, staff, and professional students via their departments. Pinnacle Department Managers should submit their service requests using Pinnacle (Pinnacle Department Managers should select their campus and login with their NetID and AD password). While there are no one-time charges to create a new account or modify an existing account, there is a recurring charge of $8.00 per month per account which will be billed to the CFOP provided.

There are two types of RightFax accounts available: individually assigned accounts and group-based accounts.

  • An individually assigned RightFax account is associated with a faculty, staff or professional student’s NetID. If the individual moves from one campus department to another, their individually-assigned RightFax account will move with them. To log into an individually assigned RightFax account, the individual would use their NetID as the User Name and their Active Directory password as the password.
  • A group-based account is associated with a campus department's Active Directory entry and is dependent upon the department IT pro's creation of an Active Directory user account, commonly referred to as a resource account. To log into a group-based account, the individual would use the sAMAccount name and password of that Active Directory user account as configured by their departmental IT Pro. sAMAccount names used for group-based RightFax accounts cannot be longer than 20 characters.

NOTE: RightFax requires the use of the UOFI Active Directory Domain.

RightFax Account Type Options

We offer 3 different options for receiving new faxes. Each option requires an email address for notifications. Notifications include the receipt of a new fax as well as notifications of status when sending faxes.

Fax Mailbox – Incoming faxes will be placed in a mailbox. The fax will remain in the mailbox for 30 days.

SMTP – Incoming faxes are sent as an attachment to a specified email address. An email address for faxes to be sent to is required.

Note: the email address faxes should be sent to can be different from the email address notifications are sent to.

Network Drive - Incoming faxes are directed a specific network drive.

Please submit your network location in the following UNC format: \\[fully qualified server name]\path\to\folder

Do not submit as UNC for Distributed File System (DFS). Example: \\bluebot\file\faxes.

If a new folder is required for each new day, add \~1 to the end of the network path. The path can contain a maximum of 70 characters.

Note: Your department's IT pro must give the user "rfaxadmin" read/write access to the network drive destination folder.


Delegation

Either type of account can be configured to support delegation to allow another RightFax account holder to receive or send faxes on their behalf.

To contain monthly charges, departments may opt to designate just one or two staff to handle all the faxing for their department. The selected staff would have individually-assigned RightFax accounts and the department would have one group-based RightFax account. Through delegation, the individuals could log into RightFax with their own personal credentials yet continue to send and receive faxes on behalf of the department.

Technology Services does not configure account delegation. Instead, delegation is configured by the RightFax account holder.

Distributing & Storing Faxes

Either type of account can also be configured for SMTP forwarding upon request. SMTP forwarding allows for incoming faxes to be forwarded as an attachment to a predefined University email address, eliminating the need to log into the RightFax web client to retrieve faxes. For group-based Technology Services RightFax accounts, the departmental IT Pro can configure the Active Directory user account (i.e. resource account) to be mail-enabled.

Configuring SMTP forwarding or making changes to the email address used for SMTP forwarding can only be performed by Technology Services staff and is facilitated via a Pinnacle Service Request.

RightFax is to be used for the distribution of faxes and not document storage. Although customers can create folders within the RightFax application for better organization, Technology Services RightFax should not be used to store incoming or outgoing faxes due to storage limitations of the campus server. All incoming and outgoing faxes stored in any RightFax folder will be automatically purged after thirty (30) calendar days.

To prevent loss of data, all RightFax customers should take steps to save fax information that may be needed longer than thirty days elsewhere.

RightFax Help and Guides

Getting Started

Please contact your Pinnacle Department Manager to order new services or to modify existing services. Each academic and administrative unit on campus assigns a Technology Services Pinnacle Department Manager that is authorized to place Technology Services Service Requests for that unit.

RightFax User Guide

The RightFax User Guide provides information about the Technology Services RightFax web interface as well as creating, sending, and viewing faxes.

Print to Fax Print Driver

The RightFax Print to Fax Print Driver is optional software that can be installed on a Windows workstation and allows the RightFax user to fax directly from Windows applications such as Windows, Excel, PowerPoint, and OneNote.

The RightFax Print to Fax Print Driver is free and available via U of I Webstore.
Installation of the Print to Fax Print Driver requires local administrator privileges on the Windows workstation.
Customers should contact their departmental IT Pro for assistance.


NOTE: Given the additional workstation support requirements of the RightFax Print to Fax Print Driver, it is strongly recommended that RightFax customers utilize the RightFax Web Client instead. Before installing the Print to Fax Print Driver, please see the Prerequisites and Special Consideration sections below and consult with your departmental IT Pro support.

NOTE: RightFax requires the use of the UOFI Active Directory Domain.

Prerequisites

The following are prerequisites for the Windows installation of the RightFax Print to Fax Print Driver 10.6:

  •  Microsoft .NET Framework 4.5
  •  Microsoft .NET Framework 4.5.2
  •  Microsoft Data Access Types
  •  Microsoft Visual C++ 2010 Redistributable
  •  Microsoft Visual Studio 2008 C++ Redistribution
  •  Microsoft Visual Studio 2010 C++ Redistribution
  •  Microsoft Visual Studio 2012 C++ Redistribution
  •  Microsoft Visual Studio 2013 C++ Redistribution
  •  Microsoft Visual Studio 2015 C++ Redistribution
  •  Microsoft Visual Studio Tools for Office Runtime 2010
It is not necessary to preinstall these prerequisites. The RightFax Print to Fax Print Driver will install or reinstall any prerequisites when utilizing the Installation Script. 

Installing the Print to Fax Print Driver

The RightFax Print to Fax Print Driver is deployed as a compressed .zip file.

NOTE: Files must be uncompressed and previous versions must be uninstalled before installation (See uninstall steps below).

NOTE: The .cmd file must be run in same directory as other unzipped files as the script will look for installation files in other unzipped directories.

Steps to Install:

  1. Download the RightFax Print to Fax Print Driver from U of I Webstore.
  2. Uncompress .zip file to a local folder such as your desktop or your downloads folder.
  3. To install RightFax Print to Fax Print Driver, open [local folder]\CITES RightFax106Client\ and right-click Install10_6.cmd. Select Run as Administrator to run. 
  4. Program will show up in Programs and Features (Add/Remove Programs) as RightFax Product Suite - Client.

Uninstalling RightFax Print to Fax Print Driver 10.5 (if necessary)

If the previous RightFax Print to Fax Print Driver was originally installed, it is necessary to uninstall the previous version (10.5).

  1. If you had already installed the previous version of RightFax Print to Fax Print Driver (version 10.5), you must uninstall this older version prior to installing the new version (10.6). Open  [local folder]\CITES RightFax106Client\ and right-click uninstall10_5.cmd.  Select Run as Administrator to run.



Keywords:RightFax, fax,.Net Framework, Visual Studio, Webstore, Windows, Excel, PowerPoint, OneNote, Pinnacle, SMTP, sAMAccount, CFOP, Pinnacle Department Manager,   Doc ID:47890
Owner:Diane A.Group:University of Illinois Technology Services
Created:2015-03-02 17:07 CDTUpdated:2017-06-12 09:04 CDT
Sites:University of Illinois System, University of Illinois Technology Services
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