Office 365, Email, Exchange, OWA, Outlook, Recover Deleted Items

How to find deleted items, lost emails, missing messages, or to recover deleted email and/or folders on Exchange

In Outlook on Windows, when you delete items (i.e., messages, tasks, appointments, contacts), they move to the Deleted Items folder. You may easily retrieve them by opening the Deleted Items folder, locating the items, and then moving them to another folder.

Deleting items from the Deleted Items folder will put them in a Recoverable Items folder (dumpster) for 30 days, after which time they are permanently deleted. However, you can recover items during the 30-day holding time. Follow the directions below to recover items from the 30-day retention area:

How to find deleted folders/email in Exchange via Outlook on the Web (outlook.office.com):
  1. Check the "Deleted Items". If there are no items in that folder, go to Step 2.
  2. Select the Deleted Items folder, then at the top click on Recover items deleted from this folder
  3. Select the emails you wish to recover by clicking on them and using the Shift/CTRL key to select multiple emails.
  4. Then click Restore
  5. The emails should appear in the folder the item was deleted from.

How to find deleted folders/email in Exchange via Outlook on Windows:
  1. Check the "Deleted Items". If there are no items in that folder, go to Step 2.
  2. Select the Deleted Items folder
  3. Then select the Home tab
  4. Click the Recover Deleted Items from Server (Recycle bin with blue recovery arrow).
  5. Select the messages you wish to recover to, then click Ok.
  6. The emails should appear in the folder the item was deleted from.

These are the only steps to recover email, the Exchange team will not be able to assist beyond this. Folder structure is not retained when items are moved to the Recoverable Items folder, but the contents of the folders will still be recoverable.





Keywords:Exchange recover deleted missing lost   Doc ID:48020
Owner:Office 3.Group:University of Illinois Technology Services
Created:2015-03-03 15:21 CDTUpdated:2019-09-16 09:25 CDT
Sites:University of Illinois Technology Services
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