U of I Box, General Support
Who do I contact for U of I Box support?
Support for U of I Box is handled by each campus' helpdesk. Contact information for each helpdesk is at: http://web.uillinois.edu/box/support.
- Basic functionality or how to questions. Box provides a training guide at: https://app.box.com/shared/vxkx7jovpriqmaqdx1ke/1/198255792/1507036832
- Create Team Folders
- Determine if customer has a personal or U of I Box account
- Increase quota up to 100 GB
- Escalate to Box Service Managers
- Escalate to Box Support
Tier 3 - Box Campus Administrators
- Single Sign On (SSO) issues
- Account provisioning issues
- Quota adjustments over 100 GB.
Check with a supervisor before escalating tickets beyond Tier 1.