Backup, Technology Services Enterprise Backup Support

For IT Pros: This page discusses support provided for the Technology Services Enterprise Backup service.

Service Level Definition

Enterprise Backup SLD

Assisted Support

Email: at any time for help with Technology Services Enterprise Backup.

An Enterprise Backup administrator will typically respond to your email within one business day.

Maintenance information

Community Support

TSM mailing list is an easy way for Technology Services Enterprise Backup customers to communicate with one another and with the Enterprise Backup administrators. provides discussion forums frequented by the very active TSM user community.

Self Support (Documentation)

Configuring your TSM client helps you set up your TSM client and include/exclude files.

Enterprise Backup FAQ provides answers to the most frequently asked questions.

Official IBM Tivoli Storage Manager documentation (takes you to the IBM Tivoli documentation) gives you full access to the official IBM Tivoli support documentation.


The downloads page provides links to IBM's FTP site where you can download the TSM client for your platform.

The TSM client is available for all major platforms, including AIX, HPUX, Linux, Macintosh, Solaris, Windows, and others.

Keywords:Enterprise Backup, TSM, Tivoli, AIX, HPUX, Linux, Solaris   Doc ID:48203
Owner:Bob B.Group:University of Illinois Technology Services
Created:2015-03-04 10:55 CSTUpdated:2016-12-19 15:29 CST
Sites:University of Illinois Technology Services
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