My account is locked. I receive the following message: Err: 19 Exceed password retry limit. Please try later.
If you receive the error 19 exceed password retry limit, means you have been locked out after too many failed login attempts. You will be
locked out for 10 minutes. Please wait and try again later.
If you have tried numerous times to log on and you are not able to reset the password yourself, please call AITS Service Desk at (217) 333-3102 or (312) 996-4806 and they will reset the password for you. If after resetting the password the account still says locked, they will dispatch a ticket for you.