Pinnacle, Disconnecting a Lync Account (Individual, Role-Based, Common Area, Lync-to-Lync)
This page contains instructions for Pinnacle Department Managers disconnecting existing Lync accounts in Pinnacle.
- The service number that needs to be changed (10-digit telephone number for individual Lync accounts, role-based accounts, or common area accounts; NetID for Lync-to-Lync accounts)
- Lync account name (individual name / NetID, sAMAccount name, or Display Name) of the service
- Day and date that service should be disconnected
- MRC account number
- OCC account number
- Direct your browser to https://go.illinois.edu/pinnacle (requires either an on campus network connection or the VPN) and click Urbana-Champaign.
- Log in with your NetID and Active Directory password.
- In the upper right corner of the browser, ensure .Dept Mngr is selected.
NOTE: If .Dept Mngr does not appear, then you are in the .Dept Mngr role.
- Below that, select Services.
- Enter the Service Number that needs to be disconnected and click Search.
- Select the Service Number from the list by clicking on it in the Service column.
- Click the Disconnect Service button.
- Under the Other Information region, enter any pertinent information in the Any more information field, including:
- The Lync account name (individual name / NetID, sAMAccount name, or Display Name)
- The Day and date the account should be disconnected.
- Under the Contact region, provide the name of a person who can answer questions about the line being disconnected. Either:
- Check the Select Existing Contact box, and select an existing contact. If needed, click the magnifying glass icon to use the Contact Pop-up Search window.
- Or deselect the Select Existing Contact box and manually enter the Contact First Name, Contact Last Name, and Contact Phone information.
- Click Finish.
- After adding all requests to the cart, click the Cart menu at the top left of the page.
- The requests should be listed in the cart. When ready, click the requests and then click Submit Checked.
- In the Cart Checkout Wizard, if you would like all requests entered as 1 order (XXX-1, XXX-2, XXX-3, etc.) check the As Same Order box. If you prefer each request get a unique order number (XXX-1, YYY-1, ZZZ-1, etc), leave the As Same Order box unchecked.
- In the Cart Checkout Wizard, click Checkout Items.
- The Service Request number will be displayed. Additionally, an email confirmation will be sent.