Electronic Directory, How to change an email address in the Electronic Directory
I want to change the email account where my @illinois.edu email gets delivered.
The shortened address your_NetID@illinois.edu is an alias, or alternative name, for your real email account listed in the Electronic Directory. This account is where your email messages are ultimately delivered. Faculty, Staff and Grad Student email is typically sent to the @mx.uillinois.edu server, while undergrad email is sent to the @g.illinois.edu server. If you want to route your email to an outside server, e.g. @yahoo.com, etc.. you will need to replace your campus email address with that address. Do not enter email@example.com as your "mail" address because this is an alias to an account on one of the campus mail servers (@mx.uillinois.edu or @g.illinois.edu) and email will start to bounce.
Please be aware if you have an Exchange account, you will also need to setup forwarding inside the Outlook Web App. Mail sent by another Exchange person will be delivered to an Exchange account if it exists and will ignore any EDE forwarding rules : Email, Exchange, How to create a rule to forward mail from OWA Exchange 2010 to another email address
Issue: Students redirecting their @illinois.edu to another domain and email is being rejected by gmail, aol, yahoo, etc...
Solution: Students need to use their @illinois.edu accounts and NOT change their "mail" address field in https://ede.cites.illinois.edu to some other domain, e.g. @aol, @yahoo, etc...
Why: Many domains are now enforcing DMARC policy to help reduce spam. Domain Message Authentication Reporting and Conformance (DMARC) is an email server protocol that verifies the inbound email is actually from the domain or an authorized server for that domain. The receiving server checks the sending server in the DNS Sender Policy Framework (SPF) record to verify it came from an authorized email server. The problem occurs when a user changes their preferred email address to an off campus address. The inbound email to firstname.lastname@example.org is processed by the Campus email server which redirects the inbound email to the user's preferred email address. This redirection records the U of I server information in the header of the email and sends it to the user's preferred email address. When the next receiving server (gmail, aol, etc..) gets the email, it sees the mail came email@example.com but the sending email server from the illinois.edu domain. This causes the receiving server to reject the inbound email connection request, because the illinois.edu email server is not authorized to send email for firstname.lastname@example.org.
This verification process is part of email protocol so it cannot be changed. That said, there is another work around, the student could set up a 'forwarding' address on their Outlook or Gmail client. Now, email is received by U of I, stored on Exchange or Gmail and then forwarded or resent to whatever address the student chooses. In this case, the email will have been sent from an illinois.edu email address and server and will pass the DMARC test.