Guests, Creation, Short-Term Network Guest Accounts: Common Support Questions
For IT Pros This page contains information for campus IT pros and other campus hosts about how to sponsor short-term network guest accounts that can be used with the campus VPN.
Responsibility for guests' behavior
The person or department who sponsors a guest is responsible for the guest's behavior. When each guest account is created, the NetID of the person who created it will also be recorded, in case there is a problem with the guest's actions on the campus network.
Host departments are responsible for the primary support of their guests. Departmental administrators should be prepared to perform troubleshooting to ensure that wireless cards are working properly and that they are correctly associating with IllinoisNet Wireless. If their guests require VPN access in addition to IllinoisNet wireless, they should assist their guests with installing and configuring the VPN client.
If there are problems with IllinoisNet wireless, or VPN access, the trouble should be reported by a person in the host department to the Help Desk.
VPN access for large numbers of guests
If your guests need types of network access that IllinoisNet doesn't provide, then each guest will need to configure VPN client software on his or her system. The VPN configuration that guests use is different than the VPN configuration campus members use.
If you anticipate having large numbers of guests who will need to use the VPN rather than IllinoisNet, you may wish to distribute the guest-specific instructions (see Guests, Visitors' Guide ) before your guests arrive.
If a guest user loses his or her connection information, return to the VPN Short-Term Guest Accounts web site at:
From here, you can view and print the information for any guest user account that you have created.
If a password has been lost, you can have the interface create and assign a new password for that user. Old passwords cannot be viewed again.
If an account isn't working and you're not sure why, you can use the "Search for users" option to search through all accounts regardless of their status. In the table of search results, you can click on the account name (for example, "vpn23") to see a history of events including the account's creation, any password resets, and whether or not the account was disabled.
Unless a different length of time was specified when the account was created, most guest accounts are automatically deleted after 3 days. More specifically, the account "dates" are decremented near midnight every night. Accounts become active as soon as they are created. If an account is created at 10 p.m., its first "day" lasts for only about 2 hours.
Departmentally sponsored guest accounts only: If you need for a departmentally sponsored account to be extended beyond its originally assigned expiration date, you should contact the VPN service manager before the account expires.
(Users creating personally sponsored guest accounts should simply create new accounts for their guests, and personal accounts cannot be extended past the 3-day limit.)
If the account has already expired, you can create a new account and give that account information to your guest, who will need to use the new account name and password.
If a guest needs an account that will last for a long period of time,
consider requesting a guest
NetID for this individual instead.