Web Intelligence Rich Client - Login Failed

Some customers are receiving a Login Failed error when trying to access Web Intelligence.

Some customers are receiving a Login Failed error after entering their user name and password in Web Intelligence.

An error message you may receive is in Web Intelligence is "Database error:(CS) "Unable to connect to the repository".  (IES 10901) (WIS 10901)."  There are two different approaches you can try to fix this error.

Login Failed - Clear LocData Folder
If you are able to log into EDDIE and launch Web Intelligence, but unable to login directly to Web Intelligence Rich Client try the following steps:

1)  Open Documents < My SAP Business Objects Documents < LocData.
2)  Delete everything in the LocData folder.
3)  Launch Web Intelligence from EDDIE (required for the same reason as launching Webi for the first time - it sets the file association).

Login Failed - Close Webi Running in the Background
If you can confirm that Web Intelligence is Disconnected and login fails, try the following steps:

1)  Go to the bottom right corner on the menu bar to view all the open programs.
2)  If the Web Intelligence icon is there, RIGHT-Click and select QUIT.
3)  Launch Web Intelligence and try to login.

Keywords:Business Objects, Web Intelligence, Webi, Webi, EDW, DS, AITS, login failed   Doc ID:49603
Owner:Stephanie A.Group:University of Illinois System
Created:2015-03-26 09:38 CSTUpdated:2018-10-23 15:56 CST
Sites:University of Illinois System
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