Cell Phones, Cellular Telephone Service
This page explains how eligible University faculty, staff, and students can work with Technology Services to order a University-sponsored cell phone and services.
The University's Office of Business and Financial Services (OBFS) polices regarding mobile communications equipment and related services for University Business can be found under Mobile Communications in the OBFS Policies and Procedures Manual Section 8 - Payments and Reimbursements.
Any questions about eligibility for mobile communications equipment and related services must be directed to OBFS.
The 2012 Mobile Communications Policy necessitated changes in the procedures for ordering cellular telephone service. The process information provided below is for unit personnel (telecom unit coordinators, IT Pros, and/or business managers) who handle group cellular services requests and for individuals who may now be assuming more responsibility for their cellular services. All requests for mobile communications equipment and related services must be initiated by appropriate unit personnel and finalized by the approval of a college-level executive. Executive approvals must be created as email with the word “Approved” in the body and sent along with the Service Request.
Visit Ordering Procedures for more information on the process.
New Service and Equipment Requests
When new equipment is needed, the Purchase Order must include the same email approval that is required for the cellular service request. When only new cellular services are needed, a Purchase Order is not necessary but the college-level approval must accompany the service request in order for Technology Services to process the new service request. To initiate new service for existing equipment, an email from the college-level executive approver must be submitted to firstname.lastname@example.org, in addition to the service request that is made through the Pinnacle portal.
Process for Exceptions to the OBFS Policy
On rare occasions, OBFS will grant exceptions to the Mobile Equipment Policy. All exceptions must be approved by the Campus VP or Chancellor. Campus units should contact the UIUC AVP of Business & Finance). UA units should contact the Senior Associate VP Deputy Comptroller, OBFS. Approval must have already been obtained in order for Tech Services to be able to process the request or purchase order. For more details on how exceptions are handled, please see Request an Exception for a Mobile Communication Stipend or Purchase.
Individual Service Transfer Process
This process explains how an individual can assume a cellular service currently owned by the university.
The department’s Pinnacle Department Manager should submit a Pinnacle disconnect request. The request must include the individual’s name and that they wish to assume the service. NOTE: if the request does not include the assumption of service information, the cell phone will be disconnected.
For step by step instructions for submitting the Pinnacle Service Request, go to: Pinnacle, Disconnecting a Cellular Line .
An Assumption of Liability form will emailed to the Pinnacle Department Manager with the “Existing Customer” portion completed and signed.
The individual wishing to take over the service, should complete the “Assuming Customer” section, sign and fax the document to 866-217-4883. Please allow at least 2 business days for processing.
The individual should take the completed form to the cellular provider of their choice to complete the assumption.
The individual must advise the department of the date the service was assumed.
The Pinnacle Department Manager must email email@example.com with the following information to stop the charges to the department:
· Pinnacle Order number
· Cellular Phone number
· Date service was assumed
Technology Services offers a wide variety of cellular telephones, PDAs, wireless data cards, and accessories.
See Cellular Phone Equipment, Accessories and Cellular Service Plans for more information.