UC, Lync 2013, Call Forwarding and Simultaneously Ring on Lync 2013 for iPhone

On this page, you can learn to use call forwarding and simultaneous ring on Lync 2013 for iPhone.


You can set up call forwarding and simultaneously ring so calls don’t get missed. You forward incoming calls by setting up forwarding rules. Call forwarding options are available only if your organization is configured to support them. If you’re not sure about which Lync features are enabled, contact your organization’s technical support team.

If call forwarding options are enabled, you can forward calls to another number or to another contact.

The simultaneously ring option is handy for people on the go. When you get a call it rings on two phone numbers at the same time. You can set your incoming calls to simultaneously ring your phone and another number or contact in case you’re busy or momentarily unavailable.

Forward call to voice mail or another number

The Call Forwarding option is typically used to forward calls to voice mail or to a number other than your mobile number. When you set call forwarding settings in Lync, all incoming calls are automatically forwarded to the destination you choose.

To set call forwarding, do the following:

  1. At the bottom of the screen, tap My Info, and then tap the arrow next to Simultaneously Ring or Call Forwarding.
  2. On the Call Forwarding screen, tap Forward Calls, and then select one of the following:
  • Tap Voice mail to have the call sent to your voice mail where you can retrieve it later.
  • Tap Custom to select a number you’ve added before, such as your mobile phone.
  • Click New Number and type in a new phone number.
  • Tap New Contact, and then search a contact in the dialog box that is displayed.
  1. Optional step, tap Apply Settings and then select when this setting should apply.

Stop call forwarding

To stop call forwarding, do the following:

  1. At the bottom of the screen, tap My Info, and then tap the arrow next to Simultaneously Ring or Call Forwarding.
  2. On the Call Forwarding screen, tap Do not Forward.
  3. Optional step, tap Apply Settings and then select when this setting should apply.

Set up simultaneously ring

Unlike call forwarding where your work phone doesn’t ring, you can set your incoming calls to simultaneously ring your phone and another number or contact. This setting can help ensure that callers don’t get the busy signal and their calls don’t get missed. At the same time, they won’t be aware that their call was forwarded.

  1. At the bottom of the screen, tap My Info, and then tap the arrow next to Simultaneously Ring or Call Forwarding.
  2. On the Call Forwarding screen, tap Simultaneously Ring, and select the following:
  • Tap New Number and type in a new phone number, and then tap Done.

If the Call Forwarding option isn’t set to Simultaneously Ring on your mobile phone, you won’t receive incoming Lync calls on your mobile phone when Voice over IP isn’t available.




Keywords:iphone, lync, lync 2013, mobile, voice, call, contacts, voice mail, forwarding, simultaneous ring, number Skype for Business 2015   Doc ID:50104
Owner:Lync M.Group:University of Illinois Technology Services
Created:2015-04-07 14:30 CDTUpdated:2016-12-19 17:12 CDT
Sites:University of Illinois Technology Services
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