UC, Lync 2013, Make, Receive, and Manage a Lync 2013 Audio Call on Windows

On this page, you can learn how to make, transfer, hold, park, or retrieve a phone call with Lync 2013.


You can use Lync to call your contacts, or dial a number just like a regular phone. Then you can mute, unmute, transfer the call or use the in-call dial pad to interact with automated audio systems.

All you need is your computer speakers and microphone, or a headset connected to your computer. Take a look at these devices that work great with Lync, and don’t forget to set up your audio device before making a call.

Make a phone call

Answer a phone call

Mute and unmute

Transfer a call

Park and retrieve a call

Call control options, (hold, mute, change device, transfer, dial-pad)

Make a phone call

Lync call (Computer Audio)

  1. Find a contact or type a person’s name in the search box.
  2. Point to the contact’s picture.
  3. Do one of the following:
  • Click the Phone icon to call the contact with Lync.
  • Click the arrow next to the Phone icon and select a number.

Make a Phone Call

  1. When the call is accepted, use the audio controls to mute, unmute, and so on.

Call by using the dial pad

  1. In the Lync main window, click the Phone tab.
  2. Click the numbers on the dial pad or type the number in the search box, and then click Call.
  3. Lync calls the number just like a regular phone.

Dial Pad

When you’re finished with the call, click the Phone button in the window, or just close the window.

To use the dial pad to make long distance or international calls, see Dialing long distance with Lync.

Hang Up

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Answer a phone call

When someone calls you, an alert appears on your screen.

  1. To answer the call, click anywhere in the picture area.
  2. Click Ignore to reject the call and send to voice mail.
  3. Click Options to do other actions:
  • Send the call to Voice Mail
  • Click Mobile or Home to redirect the call
  • Reply by IM instead of audio or video
  • Set to Do Not Disturb to reject the call and avoid other calls.

Do Not Disturb

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Mute and unmute

To quickly mute your audio, click the phone / mic icon at the bottom of the window. When you’re muted, the icon shows a red line across:

Mute

When you’re ready to speak, click the phone/icon again to unmute.

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Transfer a call

You can transfer a call to another person or number. For example, if you need someone else to handle the call, you can transfer to them. Or if you need to leave your office, but want to continue your conversation, you can transfer the call to your cell phone.

  1. Point to the phone / mic icon in the call window.
  2. Click the TRANSFER CALL tab, and choose one of the options:
  • Under My Numbers, click one of your numbers, such as your mobile phone, (these are the numbers that were added to your Lync account).
  • Under Other Options, click Another Person or Number. Then select a person, or type a number in the bar, and click OK.

Transfer Call

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Park and retrieve a call

Instead of transferring a call or putting the call on hold, you can park the call in a holding queue. The holding queue provides a retrieval number that you can use to retrieve the call.

NOTE:

  • Only the audio portion of a call can be parked. For example, the video, instant message, and sharing portions of a conversation will stop.
  • You cannot park calls that have more than two participants.
  • Call Park options vary by Lync client. See More About Call Park for more information.

Transfer instead if possible

If you know specifically who you want to answer the call, it’s better to transfer it to that person instead because parked calls can be answered by anyone who dials the retrieval number.

See Transfer a call for more information and instructions.

Park A Call

  1. In the conversation window, click the Transfer button, and then click Parking Lot.

    Parking Lot
     
  2. A notification appears in the conversation window, displaying the number you must dial to retrieve the call.

    Retrieve Call
     
  3. Click Copy to copy the number which a user should dial in order to pick up the call.
     
  4. Contact the team or Lync user that you want to answer the call, and give them the number you copied.

Park and retrieve calls with various Lync clients

Not all Lync clients can park and / or retrieve calls. See More About Call Park for more information.

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Call control options

When you’re in a call, point to the phone / mic icon to access the controls, and then click the tab you want:

  • To put the call on hold, click Hold Call.
  • Click Mute to mute your audio.
  • To change your audio device, click the DEVICES tab.
  • To send the call to another number, click the TRANSFER CALL tab, and choose one of the numbers.
  • Use the DIAL PAD to interact with an automated phone system. Such as entering a code, when you call your voicemail, or make a selection when you call an office reception desk. Click the DIAL PAD tab and then click a number.

Call control options

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Keywords:Lync 2013, Lync, call, park, transfer, hold, mute, dial, dial pad, phone Skype for Business 2015   Doc ID:50257
Owner:Lync M.Group:University of Illinois Technology Services
Created:2015-04-09 14:28 CDTUpdated:2016-12-19 17:12 CDT
Sites:University of Illinois Technology Services
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