UC, Lync 2013, Set Up, Test, and Troubleshoot Lync 2013 Audio

On this page, you can learn how to set up and troubleshoot your computer's internal and external audio devices using Skype for Business or Lync 2013.

NOTE: In order to make full use of UC at Illinois' various Unified Communications services, you must use a UC-certified phone device (for instance, video calls are only possible on Lync between UC-certified devices). For more information about UC-certified phone devices, see Phones and Devices Qualified for Microsoft Lync. (external link) For Technology Services' recommendations, see Devices and Equipment for Skype for Business.

WARNING: If you choose a device that is NOT on the equipment for UC at Illinois list, it may violate campus policy. Per campus policy, all campus-owned computing equipment bought after January 1, 2012 that can be used to make phone calls must be able to support 9-1-1 services as provided by the campus VoIP solution.

For the best sound quality during a Lync call:
  • Use an Optimized for Lync audio device.
  • Set up and test your audio device before you need to use it.
  • If you’re having audio problems, check out these troubleshooting tips.

You can use your computer’s built-in microphone and speakers, deskphone, headset, conferencing device, or another audio device.

NOTE: Please keep in mind that your device may not work with Lync. In that case, switch to a different device, or contact your technical support if you’re not sure which device to use.

Set up your device

  1. In the Lync main window, go to Options > Audio device, and then choose the device you want.

    If you don’t see your device on the list, make sure it’s connected, and then follow the instructions that came with the device to install it.
  1. Use the sliders to adjust the speakers and microphone.
  1. Click OK when you’re done.

TIP: For the best results, select the same device for both the mic and the speaker. Choosing separate devices could cause audio echoing during a call. If you can’t avoid using separate devices, you can minimize echoing by lowering the volume of the mic and the speaker.

Before you start a Lync Meeting or call, make sure your audio device sounds the way you want it to.

  1. On the lower-left side of the main Lync window, click Select Primary Device.
  2. Click Check Call Quality and follow the prompts to record a short message and play it back.
  3. If you’re not happy with the audio quality, click Audio Device Settings to select another device, or adjust your microphone and speakers.

What happens when I join a meeting or call?

When you’re connected to a call, use the audio controls to mute, unmute, or change your device.

  • Mute: Click the phone / mic icon to mute your line. When you’re muted, the icon changes to have a line through it.
  • Unmute: Click the phone / mic icon again to unmute.
  • Change audio device: If you decide to change your audio device while you’re in a Lync call, point to the phone / mic icon, then click the Devices tab and click the device you want.

 Audio troubleshooting

I can’t hear anyone

If you’re in a call or meeting and can’t hear audio, check the following:

  • Your speakers are turned on, both in Lync and your computer, and the speaker volume is high.
  • If you have a desk phone and the handset is on the cradle, make sure your speakerphone is on.
  • The device you’re using is selected on the DEVICES tab. To check this, point the phone/mic icon and click DEVICES.
  • If your device is connected to a USB hub, connect it directly to your computer.

If none of these suggestions solve the problem, try using a different device, or transfer the call to another phone.

The volume is too low

Sometimes the volume is too low, even when you change the settings in the Lync Options or use your audio device to change the volume. This can happen if the device was set up with a low volume on your computer. To fix:

  1. Click the sound button on the lower-right corner of your computer.
  2. Use the sliders to change the default volume of the device you want.

Computer sounds come out of my phone

This can happen if you set up your phone as the default audio device in Windows, instead of in Lync.

First, check your default Windows audio device:

  1. Click Start, and type sound in the Search programs and files.
  2. Click Sound on the menu.
  3. On the Playback tab, right-click another device, and click Set as Default Device.

If you have an IP phone that you want to set up with Lync, see the next section for instructions.

How do I set up my desk phone with Lync?

If your account is configured for IP phones, you can use your supported desk phone to use Lync features, such as presence, search, contact details, and so on.

  1. Connect the phone to your computer with the USB cord supplied with the phone.
  2. Use a network cable to connect the phone to the router. Your phone must be connected to your corporate network.
  3. Follow the prompts on the phone to log on with your phone number and a PIN that you set up in Lync.

For directions on setting your pin, see Your UC Lync PIN .

  1. When the phone is set up, go to Options in Lync, and select the phone as your audio device.

I’m getting an error message

In some cases Lync displays a notification about audio quality in the conversation window or the Lync main window. Click the notification for more information or suggested solutions.

Keywords:Lync, Lync 2013, audio, phone, desk phone, soft phone, headset, usb, microphone, mic, device, call quality, mute, volume, pin, uc lync pin, error Skype for Business 2015   Doc ID:50269
Owner:Lync M.Group:University of Illinois Technology Services
Created:2015-04-09 17:28 CDTUpdated:2016-12-19 16:54 CDT
Sites:University of Illinois Technology Services
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