UC, Lync 2013, Set Up and Troubleshoot Lync 2013 Video

On this page, you can learn how to set up and troubleshoot your computer's internal and external video devices using Lync 2013.

For the best results during a Lync video call, set up and test your camera before you use it. You need a camera to make a video call or share your video in a meeting, but you don’t need one to receive a video call or see other people’s videos.

Set up Lync video

  1. In the Lync main window, go to Options > Video Device. You’ll see your video in the window.
  2. If you have more than one camera and want to switch, select it from the drop-down list.
  3. For advanced settings such as color balance, contrast, brightness, and black-and-white mode, click the Camera Settings button.
  4. Click OK when you’re done.

Video Device

Troubleshooting Lync video

If Lync doesn’t detect a camera, or you don’t see your video, check the following:

No Camera

  • Make sure the camera is connected and follow the instructions that came with the device to install it.
  • Check if another program on your computer is using the camera. If so, close that program and try again.
  • If you have a built-in camera, but Lync doesn’t detect it, check to make sure it’s not disabled on your computer. Contact your technical support for help, or go to Windows Device Manager to check the status of the camera.
  1. Click Start, and type Device Manager in the Search programs and files.

Start Menu

  1. Click Device Manager on the search result.
  2. Under Imaging Devices, right click Integrated Camera and click Enable.


 IMPORTANT:    Your computer settings might be different from what’s shown above. Contact your technical support if you’re not sure how to enable your camera.

How do I know I’m sharing video?

When you make a video call, Lync automatically displays your video in the window. But when you join a Lync Meeting, you don’t automatically share video. You’ll need to point to the camera icon and click Start My Video.

Sharing Video

Check the icons at the bottom of the window to see the status of your video:

When you’re not displaying video, the camera icon is grayed out:

Camera Icon

When you’re displaying your video, the camera icon lights up.

Camera Icon

When you pause displaying your video, you’ll see a red diagonal line across the camera icon.
Pause Camera

For more information, see Use Video in a Lync Meeting.

Keywords:lync, lync 2013, video, phone, desk phone, soft phone, headset, usb, camera, device, mute, sharing, error Skype for Business 2015   Doc ID:50270
Owner:Lync M.Group:University of Illinois Technology Services
Created:2015-04-09 17:49 CDTUpdated:2016-12-19 17:12 CDT
Sites:University of Illinois Technology Services
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