RightFax, FAQ

This document contains answers to some frequently asked questions about RightFax, a service that allows users to create, send, receive, and manage faxes directly from their desktop computers.

Does RightFax support sending and/or receiving sensitive data such as credit card numbers, social security numbers (SSNs), medical records, etc.?

No, RightFax is not supported for the transmission or receipt of sensitive data. For more information regarding sensitive data, see https://security.illinois.edu/sensitive-data .

What browsers are supported by the RightFax Web Client?

The RightFax Web Client works on Internet Explorer, FireFox, Chrome, Safari and Edge.

When I log in to the RightFax Web Client I get an error?

The RightFax Web Client is connected to the University Active Directory. Customers who do not use a DOMAIN\USERNAME login will receive the following error:

Login with [AD Domain]\NetID when using the RightFax Web Client. Example: AD\jdoe or UOFI\jdoe or UISAD\jdoe

Why am I missing some of my fax documents?

Incoming and outgoing faxes in RightFax accounts will be automatically purged after thirty days. To prevent loss of data, all RightFax users should take steps to save faxes that may be needed longer than thirty days to other locations such as departmental shared drives or UOFI Box.

Are faxes in my RightFax account subject to FOIA?

Yes. All Freedom of Information Act requests are processed through the Office of University Relations. Questions about FOIA should be directed to University Relations at (217) 333-6400. See http://www.foia.uillinois.edu/ for background and further information about FOIA.

Do I need to enter a “9” before the outgoing fax number?

No; however you do need to dial the 10 digit telephone number. You do not need to dial “1” for domestic long distance calls, however for international long distance, you need to dial 011 plus country code, city code and local telephone number.

How do I set up another RightFax account holder as a delegate of my RightFax account?

For instructions on configuring delegation, please see the RightFax User Guide .

I’ve been chosen as a delegate for my department’s RightFax Group Account. How do I log in?

In order to be a delegate of a RightFax account, you must have your own individually-assigned RightFax account. To log into your individually-assigned RightFax account, use your NetID and Active Directory password. To log as a delegate of your department’s group account, login using your individual credentials (NetID and AD password). At the RightFax Login screen, enter the group account name in the “Delegate As” field. Click on the Login button.

I am trying to log into my department’s group-based RightFax account. Where do I find the password?

Group-based accounts use Active Directory user accounts, commonly referred to as a resource accounts, that are created by departmental IT Pros. For information regarding the passwords of these accounts, please contact your departmental IT Pro.

I have the group-based account name and password but can’t enter this information on the Login page.

If you need to switch from your individually assigned RightFax account to a group-based RightFax account, you must completely log out of RightFax and login again using the group name and password.

I’m trying to create a group phonebook entry but cannot enter the RightFax account holder’s ID.

Group phonebook entries can only be made from existing phonebook IDs. If you want to add a new fax or e-mail address to a group phonebook entry, you must first make it an individual phonebook entry.

Why shouldn’t I use the RightFax Print to Fax Print Driver if it is free?

The RightFax Printer Client is only available for Windows workstations and requires several other applications to work (Microsoft .Net Framework and Microsoft Visual runtime). Given the limited functionality and additional departmental IT Pro support required, RightFax users should assess if the Print to Fax Print Driver would truly be beneficial. Technology Services encourages all RightFax users to contact their departmental IT pro before installing the Print to Fax Print Driver.

Can I use the RightFax Print to Fax Print Driver with a MAC?

No. The RightFax Print to Fax Print Driver is only available for Windows workstations. As well, it only supports print-to-fax of Microsoft applications (Word, Excel, PowerPoint, OneNote, etc).

My department has an off-campus location with a fax machine. Can we use RightFax for this location?

Since RightFax is server-based and accessed by the RightFax Web Client, it is not dependent upon a physical service location. However, RightFax accounts will only be provisioned with telephone numbers that are local to the Urbana-Champaign calling area. Additionally, RightFax accounts are only available to the Urbana-Champaign campus community. For faxing service options on the other campuses, please contact either ACCC (Chicago) or ITS (Springfield).




Keywords:fax, rightfax, Microsoft Windows, Apple, Mac, OS X, running, IE, FireFox, Chrome, Safari, iPads, iPhones, u of i box, Freedom of Information Act, foia, University Relations, long distance, international, delegation, delegate, password, browser, Group phonebook, phonebook, printer, printer client, print-to-fax, Word, Excel, PowerPoint, OneNote, campus, land line, telephone, Sensitive Data   Doc ID:51207
Owner:Janet J.Group:University of Illinois Technology Services
Created:2015-05-07 14:26 CSTUpdated:2017-09-19 07:57 CST
Sites:University of Illinois System, University of Illinois Technology Services
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