Email, Exchange, Updates to shared calendars may not appear

When I add or update a meeting on a shared calendar, it does not display on the other calendar.

Technology Services has seen instances of cached shared calendars in Outlook 2007/2010 on Windows causing undesired behavior.  This problem has not been verified in Outlook 2013.

The problem

Person A will open Person B's calendar and put a meeting on Person B's calendar.  When Person A views Person B's calendar the meeting is there, but it never actually appears on Person B's calendar.  This can cause missed meetings or double-booking.

The solution

Turning off the caching of shared folders in Outlook on Windows computers corrects this issue.

  1. In Outlook for Windows, go to the Tools or File menu and select Account Settings.
  2. Select your Exchange Account and press the Change button.
  3. Press the More settings button.
  4. Select the Advanced tab.
  5. Uncheck the Download shared folders option.
  6. Press OK until all options are saved.

Keywords:calendar, shared, sharing, cache, Outlook,   Doc ID:51288
Owner:Joshua M.Group:University of Illinois Technology Services
Created:2015-05-11 15:12 CDTUpdated:2018-01-11 11:59 CDT
Sites:University of Illinois Technology Services
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