UC, Skype for Business 2015, Set up and test Skype for Business audio

On this page, you can learn how to set up and troubleshoot your computer's internal and external audio devices using Skype for Business.


Learn how to set up and use your computer’s built-in mic and speakers, or a headset, or another device for Skype for Business audio. For the best audio quality during a Skype for Business meeting or call, use an Optimized for Skype for Business audio device.

NOTE:  In order to make full use of Skype for Business at Illinois' various services, you must use a device certified for Skype for BusinessFor recommendations, see Devices and Equipment for Skype for Business .

WARNING:  If you choose a device that is NOT on the Equipment for UC at Illinois list, it may violate campus policy. All campus-owned computing equipment bought after January 1, 2012 that will be used to make phone calls must be able to support 9-1-1 services as provided by the campus VoIP solution. 


Note    If you’re using Skype for Business with Windows 8.1, make sure to update your device drivers to the latest version. See Download and install drivers for Windows 8.1.

Set up your device

  1. In the Skype for Business main window, go to Tools > Options > Audio Device, and then choose the device you want.

  2. Click the green arrow next to Speaker to hear a sample tone, and drag the slider if you need to adjust the volume.

  3. To test your mic volume, speak for a few seconds. The volume is optimal when the progress bar reaches the middle of the test area. Drag the slider next to Microphone to adjust the mic volume.

  4. Click the green arrow button next to Ringer to hear a sample ring when you get a call, and drag the slider to adjust the ringer volume.

  5. Click Check Call Quality and follow the prompts to record a short message and play it back. Adjust audio as needed. Note that this option may not be available for your account.

  6. If you have more than one audio device, you can choose to set both to ring when you get a call. Under Secondary Ringer, select Also ring, and then select an additional device.

    You can also select Unmute when my phone rings, which will automatically unmute your speakers when you receive a Skype for Business call.

  7. Select Allow stereo audio playback when available to make sure that the best audio quality is available during a meeting.

  8. Click OK when you’re done.

Tip    You can select different devices for microphone and speakers under each section. But to avoid echoing, it's better to use the same device for both. If you have to use separate devices, minimize echoing by lowering your speaker's volume.

If you don’t see your device in the list, make sure it’s connected directly to your computer and follow the instructions that came with the device to install it.

Test your audio quality

Before you start a Skype for Business meeting or call, make sure your audio device sounds the way you want. Note that Check Call Quality may not be available for your account.

  1. On the lower-left side of the main Skype for Business window, click Select Primary Device.

  2. Click Check Call Quality and follow the prompts to record a short message and play it back.

  3. If you’re not happy with the audio quality, go to Audio Device Settings to adjust your mic and speakers, or select another device.

See Also

Set up and troubleshoot Skype for Business video

Start an impromptu Skype for Business meeting

Start a Skype for Business conference call

What's Skype for Business?

Using Skype for Business for Windows




Keywords:Skype for business, audio, phone, desk phone, soft phone, headset, usb, microphone, mic, device, call quality, mute, volume, error, mute, unmute, ringer, stereo   Doc ID:51803
Owner:Lync M.Group:University of Illinois Technology Services
Created:2015-05-29 15:31 CSTUpdated:2016-12-19 16:12 CST
Sites:University of Illinois Technology Services
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