On this page, you can learn how to adjust the volume, check the call quality, or add an additional ringer using your headset, microphone, and / or your device's speakers in Skype for Business.
Learn how to set up and use your computer’s built-in mic and speakers, or a headset, or another device for Skype for Business audio. For the best audio quality during a Skype for Business meeting or call, use a Certified for Skype for Business audio device.
In the Skype for Business main window, go to Tools > Options > Audio Device, and then choose the device you want.
Click the green arrow next to Speaker to hear a sample tone, and drag the slider if you need to adjust the volume.
To test your mic volume, speak for a few seconds. The volume is optimal when the progress bar reaches the middle of the test area. Drag the slider next to Microphone to adjust the mic volume.
Click the green arrow button next to Ringer to hear a sample ring when you get a call, and drag the slider to adjust the ringer volume.
Click Check Call Quality and follow the prompts to record a short message and play it back. Adjust audio as needed. Note that this option may not be available for your account or for Mac OS X and mobile users.
If you have more than one audio device, you can choose to set both to ring when you get a call. Under Secondary Ringer, select Also ring, and then select an additional device.
You can also select Unmute when my phone rings, which will automatically unmute your speakers when you receive a Skype for Business call.
Select Allow stereo audio playback when available to make sure that the best audio quality is available during a meeting.
Click OK when you’re done.
Tip You can select different devices for microphone and speakers under each section. But to avoid echoing, it's better to use the same device for both. If you have to use separate devices, minimize echoing by lowering your speaker's volume.
If you don’t see your device in the list, make sure it’s connected directly to your computer and follow the instructions that came with the device to install it.
In the Skype for Business window, click in the contacts search bar.
Type "Audio Test" and press enter.
The first result that comes up should be "Audio Test Service", start a call with this account. Multiple results may come up for this search, but as long as you are only searching under "My Contacts" and not the global "Skype Directory" you will only get the Audio Test Service that is operated by the university.
The call will give you a prompt to record a short message, before then playing it back for you to hear, you may hang up when you are finished.
Before you start a Skype for Business meeting or call, make sure your audio device sounds the way you want. Note that Check Call Quality may not be available for your account.
On the lower-left side of the main Skype for Business window, click Select Primary Device.
Click Check Call Quality and follow the prompts to record a short message and play it back.
If you’re not happy with the audio quality, go to Audio Device Settings to adjust your mic and speakers, or select another device.