Telephony, Establish Service for Non-Campus Entities

PROCEDURE TO ESTABLISH TELEPHONE SERVICE ON THE URBANA-CHAMPAIGN CAMPUS FOR NON-CAMPUS ENTITIES

Any non-campus entity that needs to establish telecommunications service on the Urbana-Champaign campus will need to arrange services through the vendor of their choice.  Technology Services will extend the provider’s service to the end location.

For POTS lines, DSL and point-to-point Circuits, the non-campus entity should first contact the local service provider of their choice to obtain the services needed.  After the non-campus entity has contacted the provider, they must contact Technology Services at Illinois to make request the provider’s services be extended to the campus location. 

Specifically, the non-campus entity must provide the following information on business letterhead stationary with an authorized signature to Technology Services.  The authorization request must include:

  1. Billing Information:
    1. Business name
    2. Billing address
    3. Billing contact name, phone number, and email
    4. Federal Employer’s Identification Number (FEIN) or existing University of Illinois Banner Account Number
  2. Service Information:
    1. On site/local technical contact name and phone number
    2. Campus location including campus building name (or physical contractor trailer  location), room number, and terminating jack number
    3. If a new terminating jack is needed, the authorization must include explicit approval of the time and material charges that will be used and billed
  3. Local Service Provider’s Information obtained during establishment of service:
    1. Service order number
    2. Assigned telephone numbers/circuit ID or BAN number for DSL
    3. Installation due date
    4. Representative contact name and phone number

For T1 or PRI services, you must first contact Technology Services at Illinois for the DS3 Channel Facility Assignment (CFA) and Letter of Authorization.  You will need to provide this information to the service provider of your choice to get the T1 or PRI engineered properly.

Please note: failure to get the CFA prior to ordering the T1 or PRI service will result in the circuit having to be re-engineered and add up to an additional 30 days (or more) for the service to be activated.

Once services are delivered to campus by the local provider; Technology Services must extend services to your building for activation of the service.  To ensure services are extended and/or terminated in a timely manner, this information must be submitted to Technology Services as soon as possible.  Technology Services requires a lead time of five business days to process the extension of local service provider services onto campus when existing jacks will be used.  If new terminating jacks are required, additional lead time is required.

Independent of any arrangement made between the non-campus entity and the local service provider, Technology Services will facilitate the extension of the provider’s service onto campus and use of the campus wiring infrastructure.  Additionally, Technology Services will bill the non-campus entity for the use of campus infrastructure at the rate of $12 per month per POTS lines, DSL or point-to-point Circuit.  For T1 or PRI services, the campus infrastructure charges are $125.00 per month per T1 or PRI.

The authorization request can be emailed to TechSvc-requests@illinois.edu, or mailed to Technology Services, ATTN: Service Request, 1304 W. Springfield Avenue Urbana, IL 61801.

TERMINATION OF SERVICE

The non-campus entity is responsible for notifying the local service provider to terminate any service arrangements.  In addition, the non-campus entity must notify Technology Services that the campus wiring infrastructure is no longer needed to end the monthly charge per service.  Termination requests must be submitted to Technology Services on signed company letterhead using the address or submit email from company representative to TechSvc-requests@illinois.edu



Keywords:telephony, telephone, telecommunications   Doc ID:54718
Owner:Janet J.Group:University of Illinois Technology Services
Created:2015-08-05 12:07 CDTUpdated:2016-12-19 17:12 CDT
Sites:University of Illinois Technology Services
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