Bomgar – How to Start a Remote Session with a Client

How to start a remote session using Bomgar.

To start a remote session with a client using Bomgar, please follow the steps listed below.
Login to Bomgar Representative Console and select the Session Key radio button. This will generate a one-time key for the client to input on their end. From the Session Key window, you will be able to set an expiration time on the key, if the client is not currently at their computer.




Have client visit: https://remote.uillinois.edu. The website will prompt client to enter session key:


Once the client enters the session key and presses submit, the following will appear:



Have client follow onscreen prompts. A window should appear briefly, showing client that their computer is connecting to the server. Followed by and end user agreement which they will need to agree to:



When client has agreed to the terms, they will pop up in your Bomgar session window:



Double clicking the client session will open up a new window, you will need to click Screen Sharing to prompt the client to allow or refuse remote access:






Once the user allows remote access, you will be able to see their desktop; which includes multiple monitors. You will now have access to all parts of the computer, unless admin rights are needed. (If the user has admin rights, it will prompt them to select allow, while a loading symbol will appear on your end.) Pressing the red X in the right corner of the screen, will allow you to end the session. Session Info will give more detailed information of the client’s computer.








Keywords:Bomgar, remote, remote session, chat session, remote login, AITS   Doc ID:55015
Owner:JC S.Group:University of Illinois System
Created:2015-08-12 20:01 CDTUpdated:2015-12-16 11:50 CDT
Sites:University of Illinois System, University of Illinois Technology Services
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